Genesis Call Center recruits, trains, and manages remote Customer Service Representatives (CSRs) who support national brands in customer service, tech support, and sales. Our secure, cloud-based systems allow CSRs to work from home while delivering professional service.
We are seeking skilled and service-minded individuals to join our team as Customer Service Agents. In this role, you will handle inbound customer interactions for major brands, using our provided systems to resolve issues, answer questions, and ensure customer satisfaction.
This is a phone-based customer service position that offers schedule flexibility and the ability to provide support from your designated workspace. A multi-step onboarding and client certification process is required before servicing can begin.
Responsibilities:
Answer inbound calls and assist customers with questions, concerns, or product/service issues
Use provided tools to document and resolve customer needs accurately
Follow established protocols for communication and case handling
Participate in required certification courses to qualify for client assignments
Deliver service in a professional and brand-aligned manner
Maintain performance targets in quality, communication, and efficiency
High school diploma or GED required
Must be at least 18 years of age
Authorized to work in the United States
U.S. resident (excluding residents of CA, CO, CT, MA, MD, NY, OR, WA, or WI)
Strong communication and active listening skills
Basic computer knowledge and typing ability
Ability to follow detailed instructions and meet performance standards
Prior customer service or call center experience is a plus
Spanish language skills are a bonus
Remote position – no commute
Paid training (after client certification)
Flexible schedule options
Paid time off
Career advancement opportunities
Access to telehealth benefits
All information kept confidential under EEO guidelines
...creating a decentralized, secure, and transparent future through blockchain technology. Our mission is to push the boundaries of... ...dominant force in Ethereum scaling and is trusted by enterprises, developers, and users worldwide. But thats just the beginning. Our passionate...
...Our client is looking for a dynamic and experienced Chief Compliance Officer to spearhead the compliance strategy and operations across the organization. This pivotal role entails the development and implementation of robust compliance frameworks that adhere to regulations...
...OUTGOING and must GENUINELY WANT TO WORK and be able to take on increasing responsibility. Becoming a crew member with Baskin Robbins ice cream is a great part-time job for college students. DUTIES: Greet customers, Serve ice cream, milkshakes, and other desserts &...
...Preferred Qualifications: Energy, enthusiasm, and dedication to the art of teaching dance. Post-secondary dance training experience such as a certificate or degree in dance performance, education, or related fields (not mandatory but a plus). About PCDC: From...
...Drive, Williston, VT, is hiring Part Time drivers to deliver home furnishings and other... ...Northwest NH.Typical vehicle is a 12 ft. box van. Commercial drivers license (CDL) is NOT... ...ETA and any special requirements.Most deliveries will be left just inside the front door...