Job Description

Title:  ServiceNow Developer (SNOW)
Location: Herndon, VA (Onsite)
Terms: Full-Time/Permanent
Clearance: All applicants must have an active Top Secret/SCI (TS/SCI) with a Full-Scope Polygraph security clearance

Responsibilities:

• Perform regular ServiceNow security patching and release upgrades.
  
• Maintain and enhance core ServiceNow platform functionality for tenants.
  
• Conduct scans and create documentation to support the Accreditation and Authorization (A&A) process.
  
• Develop, test, and deploy updates to ServiceNow based on customer requirements.
  
• Customize and configure ServiceNow applications, including the rollout of new modules, user interface, and workflows.
  
• Collaborate with ServiceNow System Engineers and developers for solutions, updates, and configuration changes.
  
• Identify system deficiencies and recommend solutions.
  
• Maintain and continuously improve processes, standards, policies, and tools.
  
• Ensure a reliable and reproducible development/production environment.
  
• Maintain configuration consistency across Development, Testing, Integration, and Production environments.
  
• Provide ongoing production and end-user support.
  
• Document testing and system maintenance.
  
• Research, develop, and integrate new technologies and standards as needed.
  
• Design, develop, and modify enterprise-wide systems and applications software.
  
• Participate in planning system deployments and ensuring compliance with software standards.
  
• Evaluate interfaces between hardware and software, operational requirements, and overall system characteristics.
  
• Track time worked and submit timesheets according to company policy.
  
• Submit regular status reports and monitor email communication, responding as needed.
  
• Complete required compliance training as assigned.
  

Requirements

• Education & Experience:
  • Minimum of 18 years of relevant experience OR
    
  • 16 years of relevant experience with a bachelor's or master's degree.
    
• Certifications (Preferred at Start, Required within 6 Months):
  • ServiceNow Certified System Administrator (CSA)
    
  • AWS Cloud Certification
    
• Technical Skills:
  • Strong knowledge of the ServiceNow Development Platform (ITSM, ITOM, CMDB, Discovery).
    
  • Experience deploying, updating, and managing AWS cloud infrastructure (EC2, ELB, S3, EBS, RDS, KMS).
    
  • Experience with AWS Lambda or equivalent serverless technologies.
    
  • Proficiency in Infrastructure as Code (IaC) tools like CloudFormation, CDK, or Terraform.
    
  • Expertise in version control using Git.
    
  • Strong understanding of CI/CD methodologies.
    
  • Ability to write scripts in JavaScript, Bash, and Python for automation.
    
  • Understanding of TCP/IP networking protocols.
    
  • Database administration experience (Oracle, MySQL, MariaDB, PostgreSQL).
    
  • Experience with Kubernetes and container management.
    

Benefits

• Competitive wages
• Group Term Life Insurance, LTD, and STD benefits
• Medical, Dental, Vision, Disability, and Life Insurance Plans
  
• 401k and Retirement Options
  
• Paid Time Off (PTO)
  

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