Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department of Defense’s mission to keep our country safe and secure.
Transform technology into opportunity as a Help Desk Specialist at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your IT career.
The F-35 Lightning II Program is the Department of Defense's focal point for defining affordable next generation strike aircraft weapon systems for the Navy, Air Force, Marines, and our allies. The F-35 will bring cutting-edge technologies to the battlespace of the future. The JSFs advanced airframe, autonomic logistics, avionics, propulsion systems, stealth, and firepower will ensure that the F-35 is the most affordable, lethal, supportable and survivable aircraft ever to be used by so many warfighters across the globe.
MEANINGFUL WORK AND PERSONAL IMPACT
As a Help Desk Specialist , the work you’ll do at GDIT will be impactful to the mission of the JSF F-35 support team at Wright Patterson AFB, OH:
Provides first-tier software, hardware and printing technical assistance to computer users.
Answers questions or resolve computer problems for clients in person, email, via telephone, or electronically.
May provide assistance concerning the use of computer hardware, software, and printing.
Responds to and diagnoses problems through discussions with users.
Provides timely support to end users on a variety of issues, to include identifying, researching, resolving, and following up on technical problems.
Serves as focal point for customer concerns.
Documents, tracks, and monitors the technical problems to ensure a timely resolution.
Interact with multiple teams to include system administrators, network technicians, infrastructure technicians, and application engineers to restore service and/or identify and correct core problem.
Simulates or recreates user problems to resolve operating difficulties.
Recommends systems modifications to reduce user problems.
A working knowledge of the M365 office suite, MS Teams, and the windows operating system.
WHAT YOU’LL NEED TO SUCCEED:
Bring your service desk expertise along with a drive for innovation to GDIT. Our Help Desk Specialist must have:
Security Clearance Level: Active Secret clearance
Required Experience:
5 years of directly related experience supporting help desk Tier 1, Tier 2 and/or Tier 3 operations, preferably supporting a large-scale government customer.
Experience providing technical support for microcomputer hardware, networks, account administration, and office automation software via telephone, as appropriate.
Experience with Remedy/Help Desk Management Systems.
Progressive experience in the management of a technical support team.
Experience developing and providing Service Level Agreements and Help Desk deliverables.
Required Certifications: DoD 8140 Work Role (411) Technical Support Specialist – Basic: Security+ CE and Industry certification: AZ-900 – Microsoft Azure Fundamentals.
Education: BS/BA degree in Computer Science, Information Sciences, or related IT discipline. Allowable Substitution: 6 years of work experience without a degree or 2 years of experience with an AS/AA Degree.
Location: Onsite at Wright Patterson AFB, OH.
US Citizenship required
GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Flexibility: Full-flex work week to own your priorities at work.
Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY
Explore a career in software development at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation.
#GDITPriority
Years of Experience
5 + years of related experience
* may vary based on technical training, certification(s), or degree
Certification
CompTIA Security+ CE | CompTIA - CompTIA
Travel Required
None
Citizenship
U.S. Citizenship Required
...forth effort to learn and do their part to help the team succeed will grow with Bella Milano. Main Responsibilities of a Waiter/Waitress: Taking orders and delivering food and beverages. Helping guests with menu recommendations. Providing exceptional...
...The Quality Engineer will evaluate and/or appraise supplier's manufacturing capabilities to baseline their processes for conformance... ...+ years of hands-on experience as a Quality Engineering in an Aerospace Manufacturing Environment High School or GED Preferred...
...Huntington Learning Center in Skokie is looking for enthusiastic and dynamic Writing and Reading Specialists for elementary, middle school, and high school students. Huntington Learning Center is the oldest provider of supplemental education, tutoring, and exam prep...
...The Washington Spirit are seeking a creative, driven, and highly skilled Video Producer to lead the end-to-end production of video content for the Washington Spirit. This role focuses on delivering compelling storytelling across our social, digital, and in-stadium platforms...
...DESCRIPTION AWS Training & Certification is seeking a driven, talented, and experienced AI Video Producer and Editor to create engaging content as part of our digital learning experiences, with a focus on leveraging artificial intelligence (AI) tools and technologies...