Job Description

**在申请工作之前，请从本页右上角的选项中选择您的语言偏好。** 在《财富》世界 500 强组织探索您的下一个机会。 设想创新的可能性，体验我们有益的文化，并与才华横溢的团队合作，帮助您每天变得更好。 我们知道要引领 UPS 走向美好的明天，我们需要具有技能且激情满满的人才。 如果您具备领导自己或团队的素质和动力，那么我们会提供职位供您培养自己的技能并将您提升到一个新的水平。 **职务描述：** The Dispatcher is responsible for managing all arranged pickups made by customer service or via internet booking. This role ensures pickups are assigned to the correct drivers on time and resolves any unsuccessful collections promptly. **Key Responsibilities:** + **Pickup Assignment:** Assign pickups to drivers according to routes, ensuring timeliness and accuracy. Coordinate urgent pickups to meet customer timelines. This task is heavily supported via automated assignments. + **Customer Communication:** Maintain constant contact with customers for any unforeseen delays in pickup requests. + **Device Management:** Ensure our device are distributed to the right drivers and resolve any simple technical issues. + **Palletized shipments Collection Coordination:** Follow up with pallet shipments requests and send daily email pre-alerts on pallet shipments exports. + **Missed Pickups:** Follow up on missed PU cases, supporting the Customer Experience coordinator (CEC). + **Support Tasks:** Assist the CEC coordinator with package location, delivery, supplies requests. Provide support for Driver Follow up, Delivery Change Request, and undelivered packages follow-ups via email or phone. **Required Knowledge and Skills:** + **Geographical Knowledge:** Familiarity with Singapore roads and areas + **Operational Plans:** Understanding of various processes, procedures, and operating hours. + **System Proficiency:** Ability to read and use systems (with trainings). + **Teamwork:** Ability to work together as a team. + **Customer Service:** Ability to communicate effectively with both internal and external customers, demonstrating a customer-oriented attitude. + **Physical Requirements:** Ability to perform tasks that may require light physical effort. This is a fully on-site role. Candidate will need to work 5.5 days per week (Alternate Saturdays). Working hours are 9.30am to 6.30pm (Mon), 10.30am to 7.30pm (Tues-Fri), 10am to 2pm (Sat). **员工类型:** 永久 UPS 致力于提供一个没有歧视、骚扰和报复的工作场所。

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