Job Description

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The position interacts with Lumen customers professionally and courteously, remotely or in person to review and discuss service order requirements. Persons in this position will be expected to: evaluate customers’ service needs in addition to recognizing and suggesting additional/alternative services as appropriate. The position installs, repairs, and tests residential and small business telecommunication services and broadband products and services. These responsibilities include enabling wireless/wired networks on company-approved modems/routers, connecting wires and cables to terminals, and attaching/detaching various kinds of hardware to wires, cables, buildings, poles, and inside facilities from the cross-connect or serving terminal up to and inside the customer’s home. 

This is an entry-level position with no experience required and be willing to work outside. Also, the ideal candidate will have some customer service experience and some related experience. Please review What We Look For in a Candidate below for additional details. 

Location and Hours

This is a full time position located in Ogden, UT.  The schedule is typically Monday-Friday 8:00am - 4:30pm, and will include rotating Saturdays. May include some additional weekends and holidays, as well as possible overtime.

The Main Responsibilities

• Install, maintain/repair, remove, rearrange, program, test, and troubleshoot residential/small business products and services, including but not limited to POTS, HSI, Networking, and fiber from the cross-connect or serving terminal into the customer’s premise. 
• Set up, reconfigure, maintain, and troubleshoot customer’s wireless/wired home network, including but not limited to wireless modems; LAN peripherals such as Wii; printers; IPTV; and other wired and wireless communication devices linked into the home network. 
• Complete various splicing connections on new and existing cable, fiber, wire and connects wires and cables to terminals, and attach/detach various kinds of hardware to wires and cables. This includes cabling various electronic components (e.g., routers, computers, TVs, stereo systems, and home entertainment systems) and installing/maintaining/repairing inside wiring and jacks.
• Utilizes hand tools, power tools, and specialty tools, including test equipment (i.e., VFL, ONX, OTDR) and/or laptop computer to install or repair and confirm product/service functioning properly, to troubleshoot and take appropriate action, and/or to coordinate repair and service issues with the applicable test center or other designated employees. 
• Read and interpret customer service orders, repair tickets, technical (i.e., mechanical, electrical, digital) drawings, maps, blueprints, diagrams, etc., and perform specified work. 
• Complete a designated amount of work in a specified timeframe with a high degree of quality, adjusting work assignments or schedules to meet changing work-related priorities or demands. 
• Interact with customers professionally and courteously via telephone and on the premises. Review and discuss service order requirements with customers, evaluating customers’ needs in addition to recognizing and suggesting additional/alternative services as appropriate.
• Confirm/update trouble reported or services ordered, review billing information, respond to questions on features/usages/applications/capabilities of equipment and services, and review systems configuration. Test equipment, lines, and services to verify proper installation and/or repair. 
• Identify/explore additional revenue generation opportunities. 
• Work well with others to achieve common goals and to foster a cooperative climate, as well as work independently in the field with little supervision. 
• Uses laptop for various purposes, including but not limited to checking email, reviewing ticket or circuit information, and running test routines. 
• Work with telecom color-coded wires and cables. Work with basic electricity, as it relates to telecommunications. 

What We Look For in a Candidate

• Able to work varying shifts and hours including possible mandatory overtime, weekends and holidays. May be assigned to work out of town for varying lengths of time. 
• Requires a valid state driver’s license and a satisfactory driving record. 
• Able to climb and work at elevations (e.g., from ladders, poles) exceeding 18 feet. 
• When working aloft with ladders or other equipment with weight-capacity ratings, employees must adhere to the Company safety policy and equipment weight requirements. 
• Able to work in confined spaces (e.g., attics, crawl spaces). 
• May perform strenuous physical activities including, but not limited to lifting objects that weigh up to 75 pounds.
• Able to perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather). 
• High school diploma 
• 0 to 2 years of experience 

Compensation

$22.39 - $33.58

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have as you move through the selection process.

Requisition #: 336345

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

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