Technical Writer Job at Reverence Technologies, Long Island City, NY

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  • Reverence Technologies
  • Long Island City, NY

Job Description

Title: Technical Writer

Location : Long Island City, NY (100% onsite)

Duration: Long term contract

1 st round interview is in-person

 

This role blends strong documentation expertise with a keen ability to analyze and improve organizational processes. The ideal candidate will work cross-functionally with all IT teams to gather, document, and analyze current policies and procedures, identifying opportunities to enhance efficiency and effectiveness.


Job Duties:

  • Collaborate with IT teams to gather information on existing policies, processes, and systems.
  • Develop clear, concise, and comprehensive documentation of IT processes and policies.
  • Conduct in-depth analysis of current workflows to identify inefficiencies, bottlenecks, and areas for improvement.
  • Present findings and recommendations to IT leadership with clear justifications and proposed implementation plans.
  • Assist in the development and maintenance of knowledge base articles, FAQs, and user guides for internal and external stakeholders.
  • Design or update process diagrams using Visio or similar tools.
  • Maintain documentation repositories in SharePoint and ensure version control.
  • Serve as a liaison between technical teams and business units to translate complex processes into user-friendly materials.
  • Support change management initiatives by developing training materials or communication plans Qualifications and

Requirements:

  • 3+ years of technical writing experience, preferably within IT or technical environments.
  • Strong understanding of process improvement methodologies.
  • Proficiency in Microsoft Office Suite: Word, Excel, PowerPoint, Visio.
  • Comfort working with data – ability to interpret, analyze, and visualize data to support decision-making.
  • Strong visual communication skills for creating infographics, flowcharts, or process visuals.
  • Excellent critical thinking, problem-solving, and analytical skills.
  • Strong organizational and planning capabilities with attention to detail.
  • Ability to think creatively and bring innovative ideas to problem-solving.
  • Tech-savvy with a demonstrated ability to learn new systems and tools quickly.
  • Outstanding communication skills and a customer-focused mindset.

Preferred Qualifications

  • Experience with enterprise IT environments and service management platforms.
  • Familiarity with workflow mapping, documentation standards, or business process modeling tools.
  • Knowledge of SharePoint for document management and collaboration.

Job Tags

Contract work, Long term contract, Work at office,

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