Job Description

TITLE: Windows Systems Administrator

LOCATION: New York City (On-Site)

BENEFITS: Medical, Dental & Vision, 4% match on 401(k), Life Insurance, Short & Long-Term Disability, employee perks, and more (detailed below).

OVERVIEW

The ideal candidate will be a well-rounded IT professional and a key member of the Global Support team with strong hardware and software troubleshooting skills, as well as in-depth knowledge of Windows OS, Office 365, Networking, and application deployment procedures via SCCM, AirWatch and/or Jamf. Additionally, having a high motivation for looking at areas of opportunity for improving process through automation and helping the team decrease repeatable incidents is also highly valuable.

RESPONSIBILITIES'

• On-site contact for technical operations and support of all production and development environments.
• Must work jointly with development groups to assess their support needs to identify and deliver the resources required to meet ambitious goals.
• Ensure all client requests and operational problems are update/resolved within a timely manner.
• Assist with offsite events including setup, event support, and teardown.
• Passionate about delivering outstanding client experience and support.
• Inquisitiveness and ambition towards looking for opportunities to automate and improve service delivery.
• Assist with employee on-boarding ensuring new staff is ready to work on day one.
• Maintain inventory/asset management for company provided equipment and software.
• Assist with audio/visual hardware setup and break down, along with conference rooms and video conferences.

EXPERIENCE REQUIRED

• 3-5 years’ experience with the Windows 10, MacOS, Microsoft Office 365, Active Directory and Exchange, TCP/IP based networks (including DHCP, DNS, etc.), installation and maintenance of workstations and infrastructure hardware
• Operating System configuration, management, and support for desktop/laptop and server
• Network: Experience implementing, managing, and troubleshooting network devices and infrastructure
• Experience using Okta or similar SAML and Two-Factor Authentication solutions
• Familiar with using SCCM for Desktop OS deployment and software management
• AirWatch/Intelligent Hub/Jamf or equivalent Mobile Device Management experience
• Computer Hardware: Desktops, Laptops, Mobile devices, tablets, and a wide variety of devices and peripherals
• Productivity Tools: MS Office, Video Conferencing (Zoom), Slack
• Remote Work Solutions: VPN, VDI (Horizon View)
• Storage: Solid understanding of both local and NAS based technologies (Netapp, Nutanix) as well as cloud-based solutions (Dropbox)
• Security: Solid grasp of security standards and methodologies
• PowerShell and scripting experience
• Conference Room and AV technology experience
• ServiceNow or equivalent helpdesk ticket system experience
• MCSE, MCDST, ITIL, Network+, A+ certifications preferred

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