Job Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

• Coach managers through performance management situations and provide guidance on best practices.
• Partner with HR Business Partners to assist with driving initiatives aligned to the BU or Regional Strategy.
• Act as an organizer between the HRBPs and global COEs (centers of excellence) to ensure that HR programs are aligned with internal client needs.
• Provide HR policy, process and/or program advice and coaching to employees and managers, when appropriate.
• Assist in specific projects as determined in the annual HR operational plan and coordinate across the global HRBP team to deliver business and HR initiatives such as organization reviews; performance management process; compensation planning cycle; talent review and succession planning processes; and workforce restructurings when applicable.
• Complete ad-hoc projects, reporting and tasks as required with cross-functional HR / Partner teams, working on projects/programs.
• Partner with Employee Relations and Global Employment Law to assist with driving consistent performance management and design initiatives.
• Partner with COEs and Ops to assist in delivering HR programs and policies in functionally and regionally relevant ways.
• Looking at greater process improvements with current Global People processes in place, i.e. extensions of building out living documentation related to Global People philosophies for sustainability/scale purposes.
• Act as a culture champion, regionally and functionally, working with leaders to drive high-levels of engagement.
• Be an expert in local legislation and policy interpretation, partnering with Employee Relations to ensure compliance.
• Collaborate with HRBPs to execute on:
  • Calibration and succession planning
  • Leadership and team development
  • Relevant workforce trends which will impact the BU

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Excellent interpersonal, facilitation, communication, presentation and negotiation skills
• Ability to form relationships with the business as a known trusted advisor
• Ability to manage own time and workload, juggling conflicting priorities
• Knowledge of HR programs and processes (e.g., performance management, workforce planning, talent management and employment laws)
• Ability to work effectively under pressure in a fast-paced environment
• Possess confidence in handling ambiguous and fluid situations
• Good understanding of cultural and geographical differences and practices

JV22

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.  Learn more here .

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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