Job Description
DESCRIPTION
Amazon Global Logistics is seeking a Sr. Customer Insights manager to help us uncover customer needs and translate them into actionable insights our internal partners can use to improve our existing products and inform our product roadmap. Our product, marketing, and engineering partners are eager to hear the insights our team produces. As an ideal candidate, you have a deep understanding of traditional market research methods and best practices. You know when it’s important to be pragmatic in designing and executing market research and when creativity is needed. You're also interested in pushing the boundaries of research using agile methods while also pursuing continuous improvement as a means to raise the bar on research practices and build scalable programs and process. You are a passionate researcher with uncanny observational and analytical skills, an impressive ability to collaborate with other teams, and a relentless determination to do what is right for Amazon's customers. You work with minimal direction and move quickly while delivering high-quality outputs. You will work on overlapping projects, so skill in program management is essential.
Key job responsibilities
- Work with internal partners and stakeholders to define research needs, identify the right research opportunities, and roadmap activities.
- Combine and distill disparate information sources for holistic insights, and connect the "what" with the "so what" and "now what" to drive business impact.
- Build scalable and nimble customer insights solutions, tools, and processes.
- Communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization, and drive adoption of research findings through well-planned and cohesive socialization mechanisms.
- Own and execute end-to-end analyses, including scoping, design, data collection, data analysis, creation of recommendations, and presentation of results to senior leadership.
- Perform in-depth analyses and deliver key insights in business, customer experience, and technology areas.
- Use insights-driven recommendations to drive actions that impact Amazon customers.
A day in the life
We execute research to inform future products and services and we dive deep to improve the customer experience of our domestic and imports shippers. We’re also builders, which means we’re always looking for ways to make research scalable and efficient. Voice of Shipper team is the single-threaded owner to embed the voice of our vendors and sellers across all areas of the business, through data and anecdotes. We maintain a single source of truth for independent, high-quality, and exhaustive signals from all our customers. We will incorporate VoS insights in all key business forums to support decision-making and trade-offs.
About the team
Global Logistics is part of Supply Chain by Amazon and encompasses a set of supply chain services that get products from manufacturers to customers around the world. We are the first part of the supply chain from the factory door and offer a complete end-to-end solution that keeps products in stock, provides faster and more reliable shipping, and significantly lowers costs. We offer international and domestic logistic solutions. Our cross-border expertise enables Amazon's introduction into new markets. Global Logistics cultivates global expansion with the highest standard of quality, accountability, and transparency. Our multicultural, multilingual team works with merchants, sellers, vendors, providers, governments, and trade officials from the busiest to the most remote locations worldwide, applying a global perspective with a local approach.
BASIC QUALIFICATIONS
- Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field
- 5+ years of program or project management experience
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience using data and metrics to determine and drive improvements
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- A minimum of 5 years conducting custom, primary market research, including managing large scale tracking programs.
- Experience conducting quantitative and qualitative research end to end (designing, executing, analyzing, drafting actionable recommendations, and presenting up to senior leadership)
Job Tags
Full time, Local area, Remote job, Worldwide,