Solar Appointment Setter Job at Sunburst Solar, Fulton, MD

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  • Sunburst Solar
  • Fulton, MD

Job Description

Solar Appointment Setter Location Fulton, MD :

Sunburst Solar is immediately hiring a Solar Sales Appointment Setter to join our award-winning team.

Description:

Sunburst Solar ishiring a select number of Sales Appointment Setters to join our award-winning team.You will work homeowners to schedule qualified appointments for our amazing Sales Team. Your responsibility is not to close sales, but only to contact interested customers to schedule a free Solar proposal. If you are a motivated person who wants to work for a great company with an all-star cast of customer service and corporate teams, make a good living, and expand your talents, this is the job for you! No cold calling or telemarketing!

Duties/Responsibilities:

  • Answer telephone promptly and in a polite and professional manner to learn about homeowners needs.
  • Set appointments with homeowners to review their solar proposal.
  • Help homeowners lower their current power bill.
  • Conduct outbound calls to convert an inquiry to an appointment.
  • Review CRM and messages to contact homeowners in a timely manner.
  • Schedule appointments, as needed, correctly - review appointment date, and time with caller.
  • Manage large amounts of inbound and outbound calls in a timely manner.
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
  • Understanding of when to escalate calls.
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that they are treated with respect.
  • All other duties assigned.

Qualifications

  • Ability to communicate effectively on the telephone.
  • Ability to handle a "call center" environment: work quickly and multi-task.
  • Ability to exercise good judgment to handle calls appropriately and demonstrate good customer service.
  • Previous experience in a customer support/sales role.
  • Strong phone and verbal communication skills along with active listening.
  • Customer focus and adaptability to different personality types.

Education and Experience:

  • High School Diploma or equivalent.
  • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
  • Proficiency with computers and strong typing skills.
  • Ability to ask questions and pitch a sale.
  • Strong time management and decision-making skills.
  • Adaptability and accountability.
  • One year of experience in in sales/customer service
  • Preferably Bilingual
  • Intermediate proficiency in Microsoft Office Suite.
  • Demonstrated problem-solving skills.

Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer.
  • Polite, professional phone voice.
  • Must be able to lift 20 pounds at times.

***Pay based on experience with potential bonus***

Job Type: Full-time

Salary: From $18.00 per hour

Benefits:

  • Health insurance

Schedule:

  • Monday to Friday

Work Location: In person

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

  • Health insurance

Experience level:

  • 3 years

Shift:

  • Day shift

Weekly day range:

  • Monday to Friday
  • Weekends as needed

Work setting:

  • Call center
  • In-person
  • Office

Ability to commute/relocate:

  • Fulton, MD 20759: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Customer service: 3 years (Preferred)

Work Location: In person

Job Tags

Hourly pay, Full time, Work at office, Immediate start, Relocation, Monday to Friday, Shift work, Weekend work, Day shift,

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