Job Description

DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk.

Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets.

We operate with respect, curiosity and open minds. The people who thrive here share our belief that it’s not just what we do that matters–it's how we do it. DRW is a place of high expectations, integrity, innovation and a willingness to challenge consensus.

Our ServiceNow team manages the core applications that keep the enterprise flowing. They work hard to ensure that the core platforms are operating optimally and configured to meet the business needs while maintaining a focus on security. They obsess over providing extraordinary service regardless of the issue. 

As a ServiceNow Developer, you will play a crucial role in supporting the configuration, administration, and development of our ServiceNow platform. This position is ideal for candidates with experience in IT service management and ServiceNow, offering the opportunity to learn and grow within a dynamic IT environment. You will work closely with senior administrators and developers to ensure the efficient operation of ServiceNow and contribute to the enhancement of our IT service delivery. 

You’ll be right at home if you: 

• Have a bachelor's degree in information technology, Computer Science, or related field (or equivalent experience). 

• Have 1-2 years or more of proven experience on the Now Platform or managing enterprise applications. 

• Maintain the following ServiceNow certification: Certified Systems Administrator (CSA). 

• Have experience with ServiceNow administration responsibilities such as platform upkeep, upgrades, plugins, security monitoring, ticket management, etc. 

• Have some experience or a strong interest in simple development tasks like catalog items or minor enhancements. 

• Possess a solid understanding of ITIL concepts and principles. 

• Have excellent problem-solving and analytical skills. 

• Are an effective communicator with excellent interpersonal skills. 

• Are eager to learn and adapt to new technologies. 

• Have experience working within Agile methodologies and frameworks – able to meet short/changing deadlines. 

What you’ll be working on: 

• Platform Upkeep and Administration: Assist in the upkeep and administration of the ServiceNow platform, ensuring it is up-to-date, secure, and performing optimally, including upgrade planning, security patches, plugin updates, and clone scheduling. 

• Queue Monitoring and Response: Monitor various help channels and ticket queues, providing first-line support work for incidents, catalog tasks, data exception tasks, etc. 

• Front Line Support Work: Handle day-to-day incidents, catalog tasks, and data exception tasks, escalating complex issues to the development team as needed. 

• Defect Management: Draft and manage defects, working with the team to convert them into stories, and collaborate with others to address issues. 

• ServiceNow Support Tickets: Create and manage ServiceNow support tickets to ensure efficient and timely resolution of platform-related issues. 

• Weekly Release Change Requests: Manage weekly release change requests to ensure smooth and controlled updates to the platform. 

• Development of Deliverables: Develop simple, repeatable deliverables such as catalog items, visibility rules, and knowledge base articles (KBAs) to support ongoing ServiceNow operations. 

• Incidents and Problem Management: Assist in managing and resolving incidents and problems within ServiceNow, ensuring timely resolution and adherence to ITIL best practices. 

• Integration: Assist in integrating ServiceNow with other systems and tools, ensuring data consistency and seamless information flow. 

• Documentation: Maintain accurate documentation of configurations, customizations, and development work to facilitate knowledge sharing and future reference. 

• Security and Compliance: Assist in ensuring the security and compliance of ServiceNow instances, including access controls, role management, and auditing. 

• Collaboration: Collaborate with cross-functional teams, including developers, system administrators, and business analysts, to gather requirements and deliver solutions that align with business needs. 

• Continuous Learning: Stay up to date with the latest ServiceNow features, best practices, and industry trends to contribute to the improvement of our ServiceNow environment. 

The annual base salary range for this position is $115,000 USD to $175,000 USD, depending on the candidate’s experience, qualifications, and relevant skill set. The position is also eligible for an annual discretionary bonus.  In addition, DRW offers a comprehensive suite of employee benefits including group medical, pharmacy, dental and vision insurance, 401k (with discretionary employer match), short and long-term disability, life and AD&D insurance, health savings accounts, and flexible spending accounts

For more information about DRW's processing activities and our use of job applicants' data, please view our Privacy Notice at https://drw.com/privacy-notice.

California residents, please review the California Privacy Notice for information about certain legal rights at https://drw.com/california-privacy-notice.

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