Service desk Engineer Job at Alpha Net, Austin, TX

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  • Alpha Net
  • Austin, TX

Job Description

Role: Service desk Engineer

Location- Austin, Texas (78753) / Fully Remote

Roles & Responsibilities:-

  • Provide technical support to users for moderately complex computer related technical problems.
  • Communicate technical issues over the phone to a variety of customers.
  • Answer service desk telephones
  • Assists the customer in resolving technical problems by providing guidance regarding software and hardware problems.
  • Follow up with customers to ensure that customer inquiries are resolved within the contracted or agreed upon time frame.
  • Log and track inquiries using an incident management database and maintains history records and related problem documentation.
  • Identify customer problems and complaints to ensure that inquiries are successfully resolved.

Required:

  • Excellent customer service skills and willingness to go the extra mile helping customers.
  • Excellent oral and written communication skills
  • High degree of responsibility, commitment, and dependability

Preferred Skills:

  • Knowledge of Office 365
  • 1-2 years previous experience in Client Services, Customer Service, Help Desk or Technical Support role

Job Tags

Remote job,

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