Senior Product Researcher Job at MakeStickers, Tinley Park, IL

M2tzNHZlMlFXNEdVMnBrOXl6Q0NwbSt3Q1E9PQ==
  • MakeStickers
  • Tinley Park, IL

Job Description

Graphicsland is an independently owned, profitable and growing e-commerce company that specializes in custom printing of stickers, product labels, and wide format posters. We operate two brands: MakeStickers which is one of the nation’s most popular custom sticker and label brands, and PosterNerd which specializes in printing high quality research posters on paper and fabric for the academic community. We're developing a third brand, InkWave, which will focus on small business customers and eventually offer a wider range of custom-printed packaging products.

We’re looking for a senior product researcher to take over a critical role in our ongoing product development efforts - the discovery of unmet customer needs and identification of issues with our current offerings.

Overview

As our senior product researcher you will be responsible for our overall product and user research efforts. You’ll conduct interviews and surveys with customers and use our vast data that we collect from customers and website visitors to identify ways we can improve..

We use the principles of product development outlined in the “ Shape Up ” book by Basecamp / 37signals. Particularly, we believe that “problems” need to be well-understood and articulated before “solutions” should be developed. Your job will be to define the problems that will serve as the basis for the solutions that our in-house designers and developers will build.

We also follow the approach that Clayton Christensen described in his book “ Competing Against Luck ”, and one of your key objectives will be to discover the “jobs to be done” that our customers have.

We’re based in Tinley Park, IL, in the southwest suburbs of Chicago. This position is fully remote. Very occasional visits (a few per year) for a remote employee will be required for this position.

Responsibilities

  • Conduct an ongoing research effort to better understand customer needs
  • Prepare written descriptions of well-defined problems
  • Collaborate with others involved in the product development effort
  • Continually improve your ability to use data analysis tools. We currently heavily use Microsoft PowerBI and Google Looker Studio
  • Communicate with customers via email and phone
  • Develop customer surveys

Qualifications

  • Bachelor’s degree in a science, engineering, or mathematics-related field
  • 4+ years of experience in a similar role where you conducted research, worked with data, and interviewed customers of an ecommerce business.
  • Strong understanding of statistics
  • Excellent writing ability
  • Experience with data analytics or business intelligence tools
  • Strong technical skills - working with data, querying data, building analytical dashboards

Benefits

  • Salary: $120,000 / year
  • 401k company contribution of 4% regardless of your contribution
  • Profit-sharing bonus of up to 15% of your base pay per year
  • 22 days of combined vacation and personal days
  • Unlimited paid sick time
  • Health, vision, and dental insurance options
  • Paid parental leave
  • Education assistance program
  • Life / AD&D insurance
  • And more!


Must be legally authorized to work in the United States. Due to state-specific regulations, we are unable to hire candidates who reside in California at this time.
Graphicsland is an equal-opportunity employer. Graphicsland recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender (including pregnancy, childbirth, and related medical conditions), gender identity, national origin, veteran, disability status, or other protected statuses as required by law.

Job Tags

Full time,

Similar Jobs

Jax Spine & Pain Centers

Medical Assistant/CMA/RMA Job at Jax Spine & Pain Centers

 ...clinic environment. Requirements: High School Graduate or GED required. One or more years of experience as a medical assistant, CMA preferred. In lieu of experience, graduating from an accredited MA program is acceptable. Procedure Room Tech experience preferred... 

Job-Rite Pool & Spa Supplies

Service Tech (Hot Tubs & Swimming Pools) Job at Job-Rite Pool & Spa Supplies

 ...level of customer service to our customers. Responsibilities ----------------------- Install hot tubs, hot tub equipment, and pool equipment Troubleshoot and repair defective pool and hot tub equipment Perform routine preventative maintenance Complete... 

Autism Care Partners

Behavior Technician Job at Autism Care Partners

 ...adaptive skills. Regular and reliable attendance is an essential function of this position. Utilize the principles of applied behavior analysis (ABA), such as reinforcement and prompting, to teach the clients adaptive behaviors in developmental areas, such as... 

ClearChoice

Travel Licensed Practical Nurse (LPN)/(LVN) Job at ClearChoice

Traveling LPN to West Coast SNF's from Largo, Clearwater, and Sun City Center Position Overview Provides care to residents in accordance...  ...by physicians orders, manages and directs nursing employees assigned to unit and follows the direction of nursing administration... 

FAD(GZ) MANAGEMENT CONSULTING CO.LTD.

Fashion Designer Job at FAD(GZ) MANAGEMENT CONSULTING CO.LTD.

1. Trends analysis: Conduct ongoing research on global fashion trends and consumer preferences in key regions of our overseas target markets.2. Design development: Participate in brainstorming sessions and concept ideation to develop new and innovative collection of different...