Senior Avaya Contact Center Telecom Engineer Job at Sira Consulting, Charlotte, NC

MjBROXR1eVZVNDJRMjU0K3lUNkpwV20xQnc9PQ==
  • Sira Consulting
  • Charlotte, NC

Job Description

Job Title: Senior Avaya Contact Center Telecom Engineer

Location: Charlotte, North Carolina, United States

Employment Type: Contract

Project Overview:

We are seeking a highly skilled Senior Avaya Contact Center Telecom Engineer to support a newly inherited integration project focused on building a robust Contact Center IVR for our Charlotte, North Carolina business operations. The role involves close collaboration with internal teams and external vendors responsible for major implementation activities.

Key Responsibilities:

  • Design, implement, and support Avaya-based Contact Center solutions.
  • Participate in the IVR build and integration efforts with external vendors.
  • Configure and optimize systems involving Swampfox (Contact Center) , Verint , and Korbyt (Wallboard) solutions.
  • Ensure high availability, performance, and scalability of the telecom environment.
  • Collaborate with business and technical stakeholders to deliver seamless communication solutions.

Required Skills & Experience:

  • Strong hands-on experience with Avaya Contact Center technologies .
  • Working knowledge of Swampfox , Verint , and Korbyt platforms.
  • Proven background in Contact Center engineering, IVR configuration, and telecom integrations .
  • Excellent troubleshooting, documentation, and vendor coordination skills.

Nice to Have:

  • Experience working in enterprise environments with complex contact center ecosystems.
  • Familiarity with voice network operations and telecom infrastructure .

Job Tags

Contract work,

Similar Jobs

IMPACT - Michigan Road Home

Direct Support Professional Job at IMPACT - Michigan Road Home

 ...I. Title: Direct Support Professional II. Reports to: Residential Program Supervisor III. Qualifications: A High School Diploma or equivalent is desired. Basic Computer skills Valid driver's license with a driving record acceptable for insurance purposes... 

Jconnect Infotech Inc

Certified Surgical Tech (CVOR) Job at Jconnect Infotech Inc

 ...Start Date : Flexible Position Location Contract Shift Pay Certified Surgical Technologist (CVOR) Marysville, CA 95901 13 weeks Variable Gross weekly $1800/wk. for 40 hrs.... 

Wells Fargo

Senior Supervisory Control Specialist Job at Wells Fargo

 ...this role: Wells Fargo is seeking a Senior Supervisory Control Specialist to join our Client Relationship Group within Wealth and...  ...will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin... 

The Wunder Team - eXp Realty

Bilingual Spanish Speaking Real Estate Agent Job at The Wunder Team - eXp Realty

The Wunder Team at eXp Realty is looking for a Bilingual (Spanish Speaking) Agent to join our team! The ideal candidate for this position is fluent in Spanish and able to communicate effectively and efficiently in Spanish. This candidate will also have an in-depth knowledge... 

Novalink Solutions LLC

Security Analyst Job at Novalink Solutions LLC

 ...Providing security and continuous monitoring in a complex network environment across the state of South Carolina. Network includes...  ...DUTIES / RESPONSIBILITIES: Position Description Security Analyst Project Lead Candidate should be an expert security...