Job Description
Join Our Team as a Resident Experience Coordinator Salary Range : $31-$34 per hour, commensurate with experience
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Location: Link Apartments® QPN- Queens, NYC
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Department: Property Management
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Schedule: Full-Time (Weekends Required)
At Grubb Properties, we believe that creating an outstanding living experience starts with an exceptional team. We’re searching for a Resident Experience Coordinator/Leasing Consultant to be the welcoming face and problem-solver for our apartment community. If you have a background in sales, customer service, marketing, hospitality, or administration, and you're looking to bring energy, warmth, and organization to a team-driven environment—this is the role for you.
Our company culture is built on respect, trust, and collaboration, and we empower every team member to grow, contribute meaningfully, and be part of something bigger. Come join us as we create spaces people love to live in.
What You’ll Do Lead the Move-In Experience - Be the go-to guide and point of contact for new residents as they transition into their new home
- Coordinate move-in logistics, including freight elevator scheduling and ensuring units are ready for arrival
- Craft and send personalized welcome emails that include all the details new residents need to feel at home from day one
- Collaborate closely with the Service Team and other staff to deliver a seamless and positive move-in day
- Set the tone for the resident’s experience by answering questions and addressing concerns with empathy, clarity, and professionalism
Drive Leasing and Deliver Service - Greet prospective residents warmly, answer questions, and offer personalized tours
- Guide residents through the leasing process—from inquiry to move-in and beyond
- Follow up on leads and maintain occupancy goals with professionalism and enthusiasm
- Respond quickly to residents’ questions and concerns, helping maintain a high level of satisfaction
Create Community and Connection - Plan, coordinate, and host engaging resident events that foster connection and a sense of belonging
- Bring energy and creativity to initiatives that strengthen relationships between residents and your team
- Be the friendly, familiar face that residents recognize and trust
Curate and Share Our Story - Manage community social media accounts with consistent, on-brand content
- Post regularly to highlight resident events, community news, and lifestyle moments
- Stay up to date on trends while ensuring content aligns with our brand standards and values
- Monitor engagement and adjust strategies to drive awareness and excitement online
Stay organized and keep things moving. - Assist with rent collections, delinquency follow-up, and administrative tasks
- Maintain accurate records and ensure compliance with Fair Housing and ADA regulations
- Step in to support the Property Manager and team as needed
What We’re Looking For Your Experience: - Experience in customer-facing roles like retail, hospitality, leasing, or administration
- Strong communication and interpersonal skills—you’re confident speaking with anyone
- Detail-oriented with excellent time management and follow-through
- Social media savvy with a creative eye for community engagement
- Bachelor's degree or 2+ years of relevant experience preferred
Your Attitude: - You’re friendly, positive, and approachable- residents feel comfortable with you
- You take initiative and look for ways to be helpful without being asked
- You’re a team player who collaborates well and pitches in wherever needed
- You’re eager to grow, always learning, and willing to take on new challenges
- You care about doing things the right way—ethically and professionally
Physical Demands & Work Environment - This is an onsite role requiring frequent walking, stair climbing, and occasional lifting
- You’ll work in both office and residential building environments
- Weekend and evening availability is required
Why Grubb Properties? We’re not just another property management company. At Grubb Properties, you’ll find a team-oriented, mission-driven workplace where your contributions are recognized, your development is supported, and your ideas matter. With a diverse portfolio and a deep commitment to inclusion, there’s room for you to grow here—professionally and personally.
Ready to bring your talents to our team? Apply today! Grubb Properties is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. PM22
MANAGEMENT HAS THE RIGHT TO REVISE THIS JOB DESCRIPTION AT ANY TIME. THE JOB DESCRIPTION IS NOT A CONTRACT FOR EMPLOYMENT, AND EITHER YOU OR THE EMPLOYER MAY TERMINATE EMPLOYMENT AT ANY TIME, FOR ANY REASON, WITH OR WITHOUT NOTICE
Job Tags
Hourly pay, Full time, Contract work, Weekend work, Afternoon shift,