Must have: Health Care experience - preferred
· Minimum of 5+ years’ experience overall.
·3+ years of experience developing, executing and analyzing automation tests. Hands on experience using Selenium, Java, JavaScript.
· Experience testing APIs and data integrations.
· Experience in testing customer support and contact center systems a plus.
· Understand AI concepts and the non deterministic nature of testing
· Validate test topic and action accuracy, Refine and iterate based on result, Ensure test data represent realistic use interactions
· Strong understanding of Software Testing methodologies.
· Strong understanding of Agile principles. Experience working in SAFe Agile environment.
· Experience with Test Management tools – Rational Tool suite, JIRA.
· Experience in Salesforce software quality assurance starting from planning to execution is a plus
· Health Care experience - preferred
· Outstanding communication skills
· Testing experience in contact center prograns and undersranding of CRM, call, chat is preferred.
Roles & Responsibilities
· Work with the Train Test lead and support the Design and execution of functional and automation test scripts for a customer service application hosted on Salesforce service cloud.
· Creates test scripts for AI agents according to the business requirements of the functionalities executed by these agents
· Work closely with team members and key project stakeholders.
· Provide mentorship and oversight to other testers in the scrum team
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