Job Description

Job Title Provider - Operating Model/Shared Services, Senior Manager Job Category Operations Consulting Level Senior Manager Specialty/Competency Operations Industry/Sector Health Services Job Type Regular Time Type Full time Travel Requirements Up to 60% Start Year 2024 Job ID 574628WD Location(s) NC-Charlotte, GA-Atlanta, IL-Chicago, DC-Washington, MO-Kansas City, TX-Dallas, CA-Los Angeles, WI-Milwaukee, MD-Baltimore, MN-Minneapolis, MA-Boston, US-Hybrid, NY-New York, CA-San Francisco, PA-Philadelphia, PA-Pittsburgh, TX-Houston
A career within Operations Consulting services, will provide you with the opportunity to help our clients optimise all elements of their operations to move beyond the role of a cost effective business enabler and become a source of competitive advantages. We focus on product innovation and development, supply chain, procurement and sourcing, manufacturing operations, service operations and capital asset programmes to drive both growth and profitability.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Encourage everyone to have a voice and invite opinion from all, including quieter members of the team.
• Deal effectively with ambiguous and unstructured problems and situations.
• Initiate open and candid coaching conversations at all levels.
• Move easily between big picture thinking and managing relevant detail.
• Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realises they are required.
• Contribute technical knowledge in area of specialism.
• Contribute to an environment where people and technology thrive together to accomplish more than they could apart.
• Navigate the complexities of cross-border and/or diverse teams and engagements.
• Initiate and lead open conversations with teams, clients and stakeholders to build trust.
• Uphold the firm's code of ethics and business conduct.

Job Requirements and Preferences :

Basic Qualifications :

Minimum Degree Required :
Bachelor Degree

Minimum Years of Experience :
8 year(s)

Preferred Qualifications :

Degree Preferred :
Master Degree

Preferred Fields of Study :
Business Administration/Management, Health Administration, Management, Finance

Demonstrates intimate abilities and/or a proven record of success with an understanding of managing client engagements and producing solutions that involve the following areas:

• Leading operating model projects or shared services transformations;

• Operational knowledge of core back-office functions (e.g., finance, supply chain, human resources) with preferred working knowledge of the healthcare provider industry to utilize data analysis and industry benchmarks to create an organization design and build end to end business processes and governance structures; 

• Knowledge of Operating Model and shared services best practices, key performance indicators, industry trends, and emerging technologies;

• Proven analytical skills with the ability to leverage data to inform design decisions; 

• Excellent communication and presentation skills to engage with cross-functional stakeholders at all levels; 

• Change management expertise to navigate organizational resistance and drive successful transformations; 

• Ability to work collaboratively in cross-functional teams and adapt to dynamic business environments; and, 

• Understanding of healthcare provider industry operations, terminology, payment systems and environment. 

Demonstrates intimate abilities and/or a proven record of success with managing the identification and addressing of client needs in the following ways:

• Specializing in designing, implementing, and optimizing shared services operations across core back-office functions (e.g., finance, supply chain, human resources) and other emerging support functions/capabilities, inclusive of organizational design and process optimization; 

• Working closely with various, cross-functional client counterparts, including C-suite leadership, senior management, process owners, and operational teams, to identify improvement opportunities to achieve desired outcomes; and, 

• Prior healthcare administration/operations experience to understand the nuances of working within a provider organization, including the interrelatedness between the clinical and non-clinical domains. 

Demonstrates intimate abilities and/or a proven record of success in the following functional areas:

• Transformation Strategy: Collaborate with client stakeholders to define the vision, objectives, and goals of the shared services organization; 

• Transformation Roadmap/Planning: Outline the required changes, milestones, dependencies, timelines, and expected outcomes; 

• Data analysis: Architect complex data sets to derive insights for organization design; 

• Stakeholder Engagement: Collaborate with various stakeholders, including business leaders, finance, HR, IT, and other relevant departments; 

• Process Optimization: Lead process improvement initiatives to streamline shared services processes, increase operational efficiency, and reduce costs; 

• Technology Enablement: Identify, recommend, and implement suitable technologies and tools to optimize shared services functions; 

• Change Management: Inform the change management and training strategy to enable smooth adoption of new processes, technologies, and organizational structures; 

• Talent Selection and Workforce Transition Strategy: Establish process to align suitable individuals into future state roles within the shared services organization and the broader retained organization; 

• Service Management & Performance Measurement: Establish key performance indicators (KPIs) and service-level metrics to track the success and impact of shared services transformation initiatives; and, 

• Continuous Improvement: Establish frameworks of continuous improvement within the shared services organization, identifying opportunities for ongoing enhancements and efficiencies. 

Learn more about how we work:

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy:

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

The salary range for this position is: $130,000 - $256,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation and more. To view our benefits at a glance, please visit the following link:

#LI-Hybrid

Job Tags

Holiday work, Full time, H1b,

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