Overview of Process and Role: Onsite Project Coordinator
Description: Travel onsite to set up Wander's world-class luxury vacation rentals, this role is partnered with a Project Manager.
This role is primarily travel with weekends at home. Home on-boarders are given a travel credit card to cover all travel costs, including rental car, flights, ubers, ect. as well as a $40/day per diem for food.
Required
Based in Central U.S.A
Ability to travel to onsite projects setting up Wander Homes in M-F setup slots
Experience with onsite physical installs: ie construction, interior design install, new hospitality locations, stage/venue set ups .
Role Summary:
Onsite Project Coordinators are partnered with a Project Managers. Coordinators will travel onsite solo, and are responsible for the onsite transformation of homes to meet Wander's luxury "hotelification" standards for short-term vacation rentals as well as assist partnered Project Manager with pre-setup prep. This involves installing standardized amenities and optional add-ons, ensuring properties meet the brand's premium criteria.
Process:
- Homes are assigned to Project Managers based on regions and schedules, the Project Manager will assign onsite installs to their Onsite Project Coordinator partner.
- Assignments include tentative dates, typically at least four weeks out, adjusted based on property availability.
** no setups the weeks of U.S. Thanksgiving, Christmas, New Years, and 4th of July
- Oversee the installation of amenities, coordinating with cleaning crews and moving companies, mark items as received in Procuro, who will be at other projects Change WiFi passwords, link smart locks, create home guides, and ensure marketing listings are accurate.
Communicate closely with Project Manager partner on status who will either be at home or at other installs
On occasion, other project related travel (home sales, special projects)
Remote Work from home : if there is not an assigned project scheduled
Work remotely to assist partnered Project Manager to prepare for upcoming setups.
- Assist reviewing project details, familiarize oneself with order sheets and upcoming projects, and coordinate logistics.
- Be de-briefed and updated on upcoming projects by Project Manager partner .
- Receive project details from Project Manager partner, including estimated order sheets of standardized amenities, approved logistics costs, and contracts.
- Assist with any other special project related prep for partnered Project Manager.
Supervise movers bringing Wander standard amenities from receiving warehouse who unbox and take the trash away, oversee cleaning crews
Install Wander branded line of sheets, linens, robes, and technology.
- Create the home guide from the home guide template for Concierge and Property Management, and Optional add-ons include home improvements, and light construction.
- Review standardized amenities based on home's size, rooms, and estimates as well as a quality assurance checklist.
- Mark onsite tasks complete in the project management software to track tasks and ensure all preparations are on schedule.
Team and Culture:
Team Size: 8 Project Managers, 2 Remote Coordinators, adding Onsite Project Coordinators
Work Schedule: No active setups during Christmas, New Years, Thanksgiving, and Independence Day. PTO is team director approved.
Company Context: Wander is a growing startup with plans for international expansion and new product offerings, backed by investors like Redpoint Ventures.
Meetings and Collaboration:
Weekly team meetings every Tuesday at 9am Pacific.
Emphasis on problem-solving, celebrating wins, and improving processes.
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