Job Description

This Opportunity

WSP is a global leader in engineering and professional services. We pride ourselves on delivering innovative solutions to our clients and maintaining a robust IT operation to support our employees worldwide. In order to achieve the priorities and enablers defined for IT Services in support of the business strategy, IT is undertaking a global transformation program.

WSP has an immediate need for an IT Depot Technician based in our Ephrata, PA office . As the IT Depot Technician you will be responsible for maintaining depot inventory of both new and used laptops, imaging laptops, configuring and installing software, and shipping the laptops all across the United States. This is not a remote-work position, and the ideal candidate will be in commuting distance of Ephrata, PA.

Your Impact

• Install and configure software on PCs.

• Perform basic troubleshooting on hardware.

• Coordinate warranty repair services with vendors.

• Tracking and shipping of PCs being sent out as well as processing returns sent back into the depot.

• Perform minor repairs.

• Confirm and investigate hardware asset disposition for disposed devices.

• Perform additional responsibilities as required by business needs.

Who You Are

Required Qualifications

• High school diploma.

• 3+ years work experience.

• Be able to safely and comfortably move and lift up to 30lbs.

• Competent interpersonal and communication skills when interacting with others, expressing ideas effectively and professionally to an engineering and non-engineering audience.

• Capable of taking direction from leadership and managers to execute projects.

• Ability to work effectively in a group setting while also able to complete tasks on an individual basis.

• Proven track record of upholding workplace safety and ability to abide by WSP’s health, safety and drug/alcohol and harassment policies.

• Authorization to work in the United States.

Preferred Qualifications

• Experience with Imaging PC’s a plus.

• Experience using Microsoft Office applications.

• Prior PC maintenance and installation experience

• Ability to maintain detailed tracking and maintenance records.

• Strong desktop support skill – Windows

• Familiarity with ServiceNow a plus.

• AD and SCCM knowledge also a plus.

• Microsoft AutoPilot experience a plus.

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About WSP

WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper.

WSP provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee’s career.

At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started?

WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.

The selected candidate must be authorized to work in the United States.

NOTICE TO THIRD PARTY AGENCIES:

WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.

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