• This position is responsible for providing elementary level network infrastructure support of all IGT Wide Areas Progressive(WAP), and Technology Operations, shared services, systems.
• The Network Engineer I will assist senior engineers with installations, neteo maintenance, and support.
• Performs elementary troubleshooting of network devices such as routers and switches.
• Monitors and/or troubleshoots network functions by utilizing tools for verification of services, monitoring tool set availability and detecting, reporting, escalating, tracking, and documenting anomalies.
• Maintains network documentation (diagrams, procedures, best practices and performance and capacity metrics).
• Assists with planning and participates as a team member for projects related to network delivery. Assists with systems software, applications software, hardware, and configurations.
• Will participate in troubleshooting, diagnosing, and resolving hardware, software, and other network and systems problems.
• Will participate in replacing faulty network hardware when required and maintaining Service Level Agreements and Key Performance Indicators.
• Participation in on-call support
• Associate degree in a technology field or equivalent network certification and experience.
• CompTIA Network+ required CCNA or equivalent preferred.
• Two years of networking experience in a support capacity.
• Understanding of basic network infrastructure and technology:
• 12.0ptWAN/LAN, TCP/IP, UDP and DHCP Routers and Switches Fiber optic and copper cabling
• The ability to multi-task while maintaining attention to detail.
• This is 24/7/365 real-time support environment, it can be challenging, dynamic and requires a lot at times.
• The position will require travel based on the business needs of the company. Must be able to travel to district offices, as needed.
• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership
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