Operations Division Support. The GCC Theater Operations Division provides 24/7 operational oversight, support, and maintenance for all GCC-managed services residing on the Army’s unclassified and classified portions of the DODIN-A.
• Operations Center Support. Establish a management framework that ensures identification, ticketing, tracking, escalation, remediation, and reporting of issues and/or concerns impacting DoDIN-A warfighter operational capabilities from inception through closure IAW Operations Division SOPs.
• NETCOP Management. Maintain and evolve the RCC’s NETCOP to best depict the current service capabilities for all RCC managed DODIN-A terrain and services. Ensure the RCC NETCOP clearly depicts the status of all RCC-manage systems, networks, and capabilities (fully operational, degraded, and non-operational capabilities) and outlines current impact to services across the DoDIN-A as a whole.
• ASI Management. Coordinate, manage, track, and disclose all GCC, NETCOM, 7SC, Enterprise Services (A365, AVD, etc.), installation, and DISA ASIs that impact DoDIN-A warfighter operational capabilities to include all system maintenance and capability upgrades for DoDIN-A services, networks, and capabilities. Management of ASIs will be IAW GCC ASI SOP and DISA/IWOC ASI policies. Report any ASI that will impact critical systems and or services to Government leadership as outlined in Appendix C: ITIL Key Performance Standards.
Basic Qualifications:
Target Salary Range: $80,000 - $128,000. This represents the typical salary range for this position based on experience and other factors.
EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
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