IT Support Specialist Job at Integrity Computers, Inc., Statesville, NC

MzBVK3R1T1dVNG1SMTVrN3lEK0JxbW0zQkE9PQ==
  • Integrity Computers, Inc.
  • Statesville, NC

Job Description

IT Support Specialist.

Description:

Are you ready for an IT Role that is as flexible as your skillset?

Our team of technicians is looking for another talented IT Support Specialist to provide amazing support to end users, troubleshoot network devices, administer Windows servers, and manage cloud infrastructure. Due to our collaborative work environment and company sponsored training initiatives, formal education is not necessarily a requirement for this position.

About Us:

Integrity Computers is a Managed Service Provider, providing outsourced IT services to small and mid-sized businesses in the Statesville and surrounding areas. Our mission is to end frustration with technology by combining the right solutions with the most extraordinary customer service.

Requirements:

These are absolute requirements:

  • You have a proven personal interest in technology. This could be substantiated by projects you have undertaken or jobs you have held. (e.g. advanced home network setup, volunteer tech jobs, go-to resource for friends/family technology issues, etc.).
  • You can pass a background check and drug test.
  • You aren't intimidated by attention to detail and documentation.
  • You LOVE helping people and solving problems.

These are not required, but are huge assets:

  • Previous experience in Customer Service.
  • At least 2 years of experience working for an MSP or comparable experience.
  • A solid understanding of firewalls, IP, and switches.
  • Proficiency with Windows Active Directory.
  • Formal education/certification in the industry.
  • Microsoft 365 management and support experience.

Job Roles and Responsibilities:

  • Deliver amazing support to our clients via phone and email by handling a wide array inbound service requests.
  • Model Company core values.
  • Identifying client frustration.
  • Identify Process issues.
  • Effective Team Collaboration and Communication.
  • Participate in Continuing Education Program.

Benefits:

  • Great team culture where YOU will be valued, and your skills will be noticed!
  • Paid Lunches (30 Minutes).
  • 9 Paid holidays (3 Floating).
  • Starting with 2 weeks and up to 4 weeks paid time off.
  • Paid Maternity/Paternity/Bereavement leave.
  • Company funded HRA (for Qualified Medical Expenses or Insurance).
  • Company matched IRA contribution or Student Loan contribution.
  • Paid training and certifications.
  • Company snack bar.
  • All the amazing coffee you can drink.

Job Tags

Full time, Flexible hours,

Similar Jobs

Edgility Search

ReGeneration Schools, Chief of Staff Job at Edgility Search

 ...2016, is a nationally ranked charter program with nine charter schools located in Illinois and Ohio. ReGeneration serves over 1800 students...  ...system that provides for relevant and timely reporting at the board, executive team, school leadership, and classroom levels.... 

West Virginia Property Management

Skilled Construction Laborer - Oak Hill Job at West Virginia Property Management

 ...Skilled Laborer Job Description We are seeking a dedicated and experienced Skilled Construction Worker to join our team. The role involves performing advanced construction tasks, such as carpentry, concrete work, or equipment operation, to support the completion of residential... 

SEO Image, Inc.

SEO Job - Remote SEO Salesperson Job at SEO Image, Inc.

SEO, Social Media, PPC Sales Closers We are looking for YOU!Got What it takes for sales? Were looking for REMOTE salespeople now!SEO Image is a leading provider of online marketing and advertising services including SEO, PPC, Reputation Management, Social Media... 

Testrigor

VP of Customer Success Job at Testrigor

 ...also generate code that matches those tests for enterprise projects. It is used by 70,000+ companies including Burger King, Cisco, Sheetz, etc. Role Overview This is the most important role in the company responsible for the success of our customers. Helping our... 

Professional Physical Therapy

Physical Therapy Aide - Brooklyn Heights Job at Professional Physical Therapy

 ...Professional Physical Therapy is a leading provider of physical therapy services, dedicated to helping our patients recover from injuries, regain...  ...individual to join our team as a Physical Therapy Aide. We are looking for candidates who have excellent interpersonal...