Job Description

Global Academy of Technology is seeking a dedicated and skilled IT Help Desk Technician to join our dynamic team. In this pivotal role, you will be the first point of contact for our students, faculty, and staff, providing essential technical support to ensure smooth operations across our campus and virtual platforms. As an IT Help Desk Technician, you will handle a wide range of inquiries, troubleshooting hardware and software issues, and resolving technical problems in a timely manner. Your expertise will contribute significantly to enhancing the user experience and maintaining the functionality of our IT infrastructure. We are looking for someone who not only possesses strong technical skills but also excels in communication, customer service, and problem-solving. You will work closely with other IT team members to support various projects and initiatives, helping to advance our institution's technological capabilities. Success in this role requires adaptability and a willingness to learn in a fast-paced environment. If you are passionate about technology and enjoy helping others, this is the perfect opportunity to make a meaningful impact at the Global Academy of Technology.

Responsibilities

• Provide technical support and assistance to students, faculty, and staff via phone, email, and in-person inquiries.
• Diagnose and resolve hardware and software issues on various devices including desktops, laptops, and printers.
• Manage and maintain IT asset inventory, ensuring proper documentation and tracking of equipment.
• Assist with the installation, configuration, and upgrade of computer systems and software applications.
• Perform routine maintenance and updates on systems, ensuring optimal performance and security.
• Create and maintain user accounts and permissions across various platforms and systems.
• Document support interactions and solutions in the help desk ticketing system for future reference and training purposes.

Requirements

• Proven experience as an IT Help Desk Technician or in a similar customer support role.
• Strong understanding of computer systems, mobile devices, and other technologies.
• Proficiency in diagnosing and troubleshooting technical issues quickly and effectively.
• Excellent communication skills with the ability to explain technical problems in understandable terms.
• Ability to work independently and as part of a team in a fast-paced environment.
• Familiarity with remote desktop applications and help desk software.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.

Benefits

• AD&D insurance
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Paid time off
• Employee assistance program
• Vision insurance
• 401(k) matching
• Employee discount
• Volunteer time off
• Opportunities for advancement
• Referral program
• Pet insurance

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