IT Help Desk Specialist Job at Revel Staffing, Westmont, IL

MkVveHZlMldXNHlRMnAwNHp6R0JvR0MyQUE9PQ==
  • Revel Staffing
  • Westmont, IL

Job Description

A leading technology solutions provider in the engineering software industry is conducting a confidential search for an IT Help Desk Specialist . This team supports a global workforce and drives secure, reliable IT operations across U.S. and international offices.

Key Responsibilities

  • Serve as first-line technical support for on-site and remote employees across the U.S. and international offices.

  • Troubleshoot and resolve hardware, software, network, and infrastructure issues.

  • Configure, deploy, and track desktops, laptops, and peripherals.

  • Manage user onboarding/offboarding, hardware procurement, and system documentation.

  • Provide user training and create support resources.

  • Collaborate with vendors and internal stakeholders to maintain high service levels.

Qualifications

  • Associate degree in Computer Science, Information Technology, or equivalent work experience.

  • DataClear Certification (or equivalent recognized data-security credential) required.

  • Minimum 1 year of technical support or help-desk experience.

  • Strong troubleshooting skills for Windows/Mac hardware, MS Office 365, cloud applications, and network connectivity (Ethernet, wireless LANs, DHCP/DNS).

  • Excellent customer service and ability to explain technical concepts to non-technical users.

  • Ability to lift and carry IT equipment up to 50 lbs.

Benefits

  • Competitive total rewards package with medical, dental, vision, 401(k) and profit sharing.

  • Generous paid time off, holidays, and parental leave.

  • Flexible work options; position requires approximately 60% on-site presence.

  • Professional growth and development opportunities.

Job Tags

Full time, Work experience placement, Remote work, Flexible hours,

Similar Jobs

Marsh McLennan

Financial Consultant Job at Marsh McLennan

 ...to making a difference in the moments that matter for our colleagues, clients, and communities. The primary role of the Financial Consultant is to work with the Account Teams on assigned cases, providing complex financial analysis and utilizing modeling tools to... 

AiRCO Mechanical

Sheet Metal Foreman Job at AiRCO Mechanical

 ...Overview We are seeking a skilled and motivated Sheet Metal Foreman to join our dynamic team in San Antonio, TX. As a Sheet Metal Foreman, you will play a crucial role in overseeing sheet metal fabrication and installation projects, ensuring quality workmanship and adherence... 

LaSalle Network

Project Billing Accountant Job at LaSalle Network

 ...Location: Downtown Chicago, IL Work Model: Hybrid 2 days onsite per week LaSalle Network is hiring a Project Billing Accountant for a consulting firm based in downtown Chicago. This hybrid, contract role (with strong potential) is designed for accounting professionals... 

Polaris Freightways

CDL A Driver Entry Level Job at Polaris Freightways

 ...About the Position We are hiring CDL-A Truck Drivers for OTR and Regional routes across the United States. We welcome new CDL graduates and experienced drivers . Enjoy competitive weekly pay, full benefits, modern equipment, and consistent home time. Pay &... 

Bloom Healthcare

Senior Clinical Recruiter Job at Bloom Healthcare

 ...seeking an experienced, high-performing, relationship-driven Recruiter to lead full cycle recruiting across our organization, with a primary...  ...programs, and professional organizations. E stablished campus or clinical program partnerships that support long-term talent...