Inside Sales Specialist Job at Sequel Medical Technology, Manchester, NH

MlVROXV1ZWVXb3liM0pvNnpqNkdwMml4QWc9PQ==
  • Sequel Medical Technology
  • Manchester, NH

Job Description

About Sequel

Sequel Med Tech is an early-stage company developing the next generation of precision drug delivery devices.

Job Overview

The Inside Sales Specialist is responsible for selling the twiist portfolio of products to customers with a consultative approach and collaboration with internal stakeholders and external partners to provide the best possible customer experience. Additionally, the Senior Inside Sales Specialist will assist with onboarding and mentoring new Inside Sales Specialists and will participate in special projects as needed.

The ideal candidate will have a proven track record of strong sales results and accomplishments, excellent business acumen, and the ability to quickly learn complex technical material, particularly in healthcare or diabetes. They must possess outstanding communication and interpersonal skills. Additionally, the candidate should excel at collaborating with both internal and external stakeholders in a cross-functional role. This position involves frequent customer interaction and communication to ensure a positive and professional experience, with a focus on gaining customer buy-in for Sequel's product portfolio.

The Senior Inside Sales Specialist, in addition to the above, will provide coaching feedback to new hires after they complete initial training, act as first line escalation support for the Inside Sales department, mentor and support newly hired Inside Sales Specialists, and participate in special projects as needed.  

Job Responsibilities and Essential Duties

  • Sales and Promotion : Promote and sell Sequel’s product portfolio, including the twiist device, to meet or exceed business development goals within the assigned sales territory.
  • Field Sales Support : Collaborate with Territory Business Leaders and Clinical Diabetes Specialists within specific territories to drive new customer starts
  • Outbound Sales Calls : Make outbound sales calls to customers who have shown interest in the twiist device, explaining product benefits and how twiist compares to competitors.
  • Inbound Call Management : Manage incoming queue calls, addressing customer inquiries and providing information about products and services.
  • Customer Needs Assessment : Work to understand customers' underlying needs or issues and provide tailored information and solutions.
  • Benefits Communication : Communicate with customers about the benefits of Sequel’s products and pharmacy benefits.
  • Customer Journey Management : Manage communication with customers throughout their product journey, ensuring a positive and professional experience.
  • Salesforce Documentation : Perform all required documentation and data entry in Salesforce.
  • Industry Knowledge : Maintain up-to-date knowledge of industry trends and competitive products.
  • Coordination : Coordinate with the field team, doctor's offices, and customers to ensure effective customer onboarding.
  • Feedback and Improvement : Offer feedback on process improvements to enhance sales and customer experience.

The Senior Inside Sales Specialist will have the following additional responsibilities: 

  • Transitions Coach : Actively spend time observing and providing coaching feedback to new hires after they complete initial training 
  • Escalation Resolution: First line escalation support for the Inside Sales department.  
  • Mentorship: Mentor and support onboarding of newly hired Inside Sales Specialists 
  • Special Projects : Participate in and offer critical feedback on special projects as needed
Minimum Requirements 
  • Bachelor’s Degree or equivalent experience.
  • 1+ years of demonstrated successful sales experience in medical device, pharmaceutical, healthcare or consumer product related field. 

Required Knowledge, Skills and Abilities 

  • Sales experience in a medical or health-related environment is required. 
  • Knowledge of diabetes and experience supporting customers with diabetes is required. 
  • Experience supporting customers through the pharmacy channel is required.
  • Bilingual Candidates preferred. 
  • Experience in promoting an AID system is preferred. 
  • Experience providing remote support, particularly in a regulated environment.
  • Experience with Salesforce CRM preferred.
  • Prior B2B or B2C experience preferred.
  • Demonstrates persistence and creative problem-solving skills to address obstacles and challenges to deliver successful outcomes.
  • Delivers oral and written communications that make an impact and persuade their intended audiences.  Effectively handles interactions at all levels and appropriately responds to sensitive situations.
  • Effective Self-Management and Action Orientation.
  • Thrives in a fast-paced environment and operates with a sense of urgency and passion for achieving sales goals.
  • Demonstrates the ability to work well under pressure and maintain composure in the face of difficult and/or challenging situations.
  • Effectively handles multiple challenges or tasks through prioritization and multi-tasking.
  • Position remotely based, but requires occasional travel to home office in Manchester, NH.

For the Senior Inside Sales Specialist: 

  • Bachelor’s degree or equivalent experience 
  • 5+ years of demonstrated successful sales experience in medical device, pharmaceutical, healthcare or consumer product related field. 
  • Demonstrated history of growth and promotion through career and ability to take on special projects 

Sequel Med Tech provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Environmental/Safety/Physical Work Conditions
  • Ensures environmental consciousness and safe practices are exhibited in decisions.
  • Use of computer and telephone equipment and other related office accessories/devices to complete assignments.
  • May work extended hours during peak business cycles.
  • Physical requirements such as lifting specific weights.
  • Some travelling is expected.

Job Tags

Full time, Local area, Remote job, Home office,

Similar Jobs

Calyx Living

Senior Community Indoor/Outdoor Gardening Class Instructors Job at Calyx Living

 ...Living is actively seeking creative, engaging, and energetic Indoor/Outdoor Gardening Class Instructors for our BRAND NEW assisted living community, Calyx Living of Apex , opening SOON. This is a part time role, leading 1-2 classes per week. Teach any number of classes:... 

Piedmont Healthcare Inc.

RN - Infusion Center, PRN Job at Piedmont Healthcare Inc.

Business Unit : Company Name:Piedmont Henry Hospital

Jconnect Infotech Inc

Certified Surgical Tech Job at Jconnect Infotech Inc

 ...Start Date : Flexible Position Location Contract Shift Pay Certified Surgical Technologist The Dalles, OR 97058 13 weeks Days Gross weekly $1700/wk. for 40 hrs. Please let... 

ACS Solutions

Audit - Associate Auditor - 6744850-7970 Job at ACS Solutions

 ...tomorrow\'s opportunity, today.** Volt is immediately hiring an Associate Auditor in **Chicago, IL 60601**! As an Associate Auditor...  ...: Job Description This position is responsible for auditing, creating reports, managing findings, and reporting results... 

Neuralink

Internal Auditor Job at Neuralink

Internal Auditor Location Austin, TX : About Neuralink: We are creating devices that enable a bi-directional interface with the brain. These devices allow us to restore movement to the paralyzed, restore sight to the blind, and revolutionize how humans interact with...