Job Description

The Information Systems Manager leads the Systems and Database Engineer teams and is responsible for the security, reliability, performance, availability, and scalability of the entire IT infrastructure environment. All responsibilities are carried out in accordance with company policies, practices, and procedures.​

Minimum Qualifications

• 21 years of age or older.

• Proof of authorization/eligibility to work in the United States.

• High school diploma or equivalent required; Bachelor’s degree preferred.

• Ability to obtain and maintain Nevada Gaming Control Board registration and any other certifications or licenses as required by law or policy.

• 6+ years of relevant Information Technology experience.

• 5+ years of relevant management/leadership experience.​

Responsibilities

• Oversee prioritization and allocation of work across the Systems and Database Engineer teams to ensure platform availability in line with agreed Service Level Agreements (SLAs).

• Partner with Business and IT stakeholders to recommend solutions that support business goals and company objectives.

• Coordinate and collaborate on incidents and service requests with Solution Analysts, Development, Infrastructure, iSeries, Storage, QA, Network, and third‑party vendors.

• Escalate application service requests to the appropriate internal resource or vendor and follow up to ensure timely response.

• Administer infrastructure resources, including servers, clusters, networking (DNS, LTM, DHCP), databases, and operating systems (Windows, Linux).

• Manage and prioritize the service request queue to ensure timely, effective support.

• Collaborate with Product Managers and Architects to negotiate and prioritize minor projects, and coordinate with resource management for Infrastructure Analysts assigned to major projects.

• Assign resources to smaller projects that add minor functionality, enhance existing capabilities, install minor package software/hardware upgrades and patches, or correct bugs, depending on scope and complexity.

• Provide onboarding and ongoing training for Database and System Engineer team members, implementing effective strategies to improve performance.

• Analyze service requests and maintain performance metrics to identify areas for continuous improvement, develop improvement strategies, and report on outcomes.

• Oversee the full technology and software lifecycle, including development, implementation, and technical activities, to ensure successful project execution and adherence to requirements.​

• Participate in crisis management, continuous improvement, and knowledge management efforts.

• Schedule resources to provide 24x7 coverage for all critical applications.

• Align team members to specific platforms and subject‑matter areas.

• Build and continuously expand a knowledge base of systems support, troubleshooting resolutions, and information to support intelligent decision‑making, self‑learning, and clear reasoning for corrective actions.

• Coordinate service request activities that require multiple providers, including third‑party contractors, business units, and other support personnel.

• Manage departmental responsibilities including hiring, promotions, performance feedback, coaching, discipline, recognition, and terminations, while fostering a collaborative, high‑performance culture.

• Cross‑train and develop staff skills, including succession planning for key roles.

• Manage the delivery of minor projects to ensure they are completed on time and within budget.

• Adhere to all safety requirements and maintain consistent and regular attendance.

Demonstrated experience with:

• ITIL Service Delivery and Support, preferably with formal ITIL qualification or certification.

• Installation, configuration, system maintenance, performance and capacity management of both OLTP and OLAP environments.

• Design and configuration of High Availability, clustering, data replication, log shipping, and related technologies.

• Service desk tools and workflow processes.

• Storage management, database recovery, archiving, encryption, obfuscation, and data management and security principles.

• ETL, stored procedures, triggers, SQL Agent, PowerShell, scripting, SSIS, and SSRS.

• Working knowledge of problem and resolution management, other service delivery/support methodologies, and ITIL change management processes.​

• Knowledge of casino and hospitality applications preferred.

• Experience managing service delivery and support application activities and resources preferred.​

• Experience with a variety of systems infrastructure technology platforms, such as VMWare, Microsoft Server OS, InfoBlox, and Red Hat Enterprise Linux OS, preferred.

• Ability to communicate clearly and effectively in English, both spoken and written.

• Expertise in application/software/hardware fixes, tuning, performance monitoring, troubleshooting, deployment, support, and documenting standards and procedures for administration and maintenance of all supported environments.

• Strong interpersonal skills with the ability to communicate effectively with stakeholders and team members of diverse backgrounds and experience levels.​

• Ability to work varied shifts, including nights, weekends, and holidays, as needed.

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