Helpdesk Analyst 8-11 Job at Focused HR Solutions, Columbia, SC

MjAwL3R1ZVRXSUdTMjVnNnpUeUhvbW14QVE9PQ==
  • Focused HR Solutions
  • Columbia, SC

Job Description

This job is 100% on-site in Columbia, SC.

Our direct client has an opening for a Helpdesk Analyst rec 10944-1

This position is up to 12 months, with the option of extension, and is in Columbia, SC

Corp to Corps are NOT allowed for this client. W2 Only.


Responsibilities:

  • Responds to and diagnoses problems through discussions with users and business partners using problem recognition, research, isolation and resolution steps for the Office of the State Treasurer (STO).
  • Assists IT personnel, end users and business partners to ensure that programs, systems and equipment meet users' needs and are understood by users.
  • Builds and maintains strong working relationships with key IT product and service providers to ensure performance and service level requirements are met.
  • Researches, tests and recommends technology based on best practices and how the agency uses technology. Manages resource requirements to balance user demands.
  • Provides technical support for STO business applications by analyzing, identifying, diagnosing and resolving issues.
  • Participates in projects and initiatives to advance the STO's operational effectiveness in cost savings, performance and customer satisfaction.
  • Maintains, recommends and documents IT procedures, processes and controls.

DAILY DUTIES / RESPONSIBILITIES:

ALL WITHIN PROJECT SCHEDULES AND OTHER DEFINED DEADLINES:

  • Provide support with help desk calls resolving approximately 30% of the tickets averaging 6-10 tickets daily
  • Provide technical support to ongoing projects assisting with IT needs
  • Use critical thinking to help develop IT solutions or troubleshoot problems
  • Offer great deskside and remote support to the STO workforce
  • Assist with documentation and reporting as necessary

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):

  • GREAT CUSTOMER SERVICE
  • TECHNICAL TROUBLESHOOTING
  • HANDS-ON DESKTOP SUPPORT
  • EXPERIENCE WITH WINDOWS AND OFFICE PRODUCTS

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):

  • A+, NETWORK+, OR OTHER SIMILAR CERTIFICATIONS
  • EXPERIENCE WITH INFORMATION SECURITY FRAMEWORKS OR PROGRAMS
  • Customer service skills Yes 1 Expert Currently Using 6 + Years 

Additional Skills: 

  • A+, NETWORK+, OR OTHER SIMILAR CERTIFICATIONS
  • EXPERIENCE WITH INFORMATION SECURITY FRAMEWORKS OR PROGRAMS

 
By replying to this job advertisement, I agree I want to receive additional job advertisements from Focused HR Solutions, including email, phone and mail to the contact information I am submitting. I consent to Focused HR Solutions, its affiliates, third parties and partners processing my personal data for these purposes and as described in the Privacy Policy. I understand that I can withdraw my consent at anytime. 

Job Tags

Contract work, Remote job,

Similar Jobs

WP Beverages Pepsi-Cola

Material Handler Job at WP Beverages Pepsi-Cola

Summer Material Handler: Hiring Now for a Seasonal position (It may lead to a full time position) - beginning middle/end of May until the beginning of Sept. Job Summary The Material Handler position is primarily responsible for the effective and efficient building...

Career Strategies

Bilingual Apartment Leasing Consultant Job at Career Strategies

 ...Bilingual Apartment Leasing Consultant Are you passionate about connecting with people and helping them find their ideal home? Join our team as a Bilingual Apartment Leasing Consultant and play a vital role in creating a welcoming, inclusive community for our residents... 

AO Globe Life

Remote Sales Job at AO Globe Life

At AO, we believe in the power of helping others. If youre passionate about making a difference and want to turn that passion into a fulfilling career, we want to hear from you. A Sales Representative plays a crucial role in driving business growth by promoting and ...

Survival Flight

A&P Helicopter Mechanic - Aviation Job at Survival Flight

 ...interested in working with our team in Fairfield Bay, Arkansas . The Aviation Mechanic is responsible for maintenance and preventative aircraft maintenance activities in order to comply with FAA air carrier requirements. Qualifications: ~ FAA Airframe and Powerplant (A... 

Maricopa County, AZ

Finance Manager Job at Maricopa County, AZ

 ...Position Are you ready to make a meaningful impact in your community while advancing your financial expertise? Join us as a Finance Manager and play a vital role in our mission to create a healthy and safe environment for Maricopa County residents. In this position,...