Help Desk Analyst Job at INA Solution Inc, Newark, NJ

MlVneHV1V1ZYbzJYMXA0OXp6bUZwR3l6Qmc9PQ==
  • INA Solution Inc
  • Newark, NJ

Job Description

Job Title: Help-Desk IT Support Specialist (Part-Time-Should be available on an as-needed basis)

Location: Newark, NJ (Onsite)

The shifts will be the 2nd and 3rd shifts.

Purpose of the Job:

  • Responsible for exceptional front-line client support by providing Tier 1 technical support through analyzing and troubleshooting technical problems and resolving relatively simple hardware, software, network, and connectivity problems via several methods (phone, e-mail, instant message, automated alarms, etc.).
  • Responsible for client validation, initial service ticket creation and prioritization, basic troubleshooting, and resolving open incidents in the help desk as the first level of client service delivery; also performed on-site for Key Accounts as designated.
  • Document and triage the request by solving or escalating the request to Tier 2 technical support staff.
  • Ensure help desk services are delivered to clients in a high quality and professional manner consistent with company initiatives, and client expectations as well as internal and external SLAs.

Job Tags

Part time, Shift work, Night shift, Afternoon shift,

Similar Jobs

Veterans Engineering

Clinical Social Worker Job at Veterans Engineering

 ...Eligibility Required Veterans Engineering is hiring a Clinical Social Worker to join our dedicated healthcare team, providing critical...  ...documentation skills Familiarity with EPIC EMR Travel Requirements Travel to client locations is required for this... 

Ashe County Schools

School Receptionist ACMS Job at Ashe County Schools

 ...: Ashe County School District is seeking to hire an individual to work as the front desk receptionist in the administrative office at Ashe County Middle School. This position is full-time (40 hours per week), 10-months and is eligible for benefits. Qualifications... 

Southeast Primary Care Partners

Medical Assistant l Job at Southeast Primary Care Partners

Apply Description Are you a medical assistant who is looking for a job that offers a supportive...  ...Medical Assistant professionals (three levels and a lead opportunity), ensuring...  ...English language ~ Computer literate with entry level working knowledge of Microsoft... 

Community Hospital Corporation

Chief Executive Officer (CEO), Southeast Colorado Hospital District Job at Community Hospital Corporation

 ...The Chief Executive Officer (CEO) at Southeast Colorado Hospital District (SECHD) in Springfield, CO, plays a vital role in guiding the hospital's operations through inspiring leadership, strategic vision, and effective management. This position is essential in supporting... 

ServiceMaster by Ayotte

Janitorial Cleaner Job at ServiceMaster by Ayotte

We are seeking a reliable and detail-oriented Janitorial Cleaner to maintain cleanliness and sanitation standards at our facility in Stewartville, MN. The ideal candidate will take pride in creating a clean, safe, and welcoming environment. This is a consistent part-time...