Job Description

Responsibilities

• Supervise all hotel staff, including hotel clerks, housekeepers, and maintenance. Greet, register, and assign rooms to guests of hotels or motels.
  
• Contact housekeeping or maintenance staff when guests report problems.
  
• Issue room keys and escort instructions to bellhops. Make and confirm reservations.
  
• Verify customers’ credit and establish how the customer will pay for the accommodation.
  
• Keep records of room availability and guests’ accounts, manually or using computers.
  
• Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
  
• Review accounts and charges with guests during the check-out process.
  
• Record guest comments or complaints, referring customers to managers as necessary.
  
• Compute bills, collect payments, and make changes for guests. Transmit and receive messages, using telephones or telephone switchboards.
  
• Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  
• Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  
• Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  
• Complete bookkeeping activities daily, monthly, and semi-annually. Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
  
• Prepare for basic food services, such as setting up continental breakfast or coffee and tea supplies.
  
• Date-stamp, sort, and rack incoming mail and messages. Arrange tours, taxis, or restaurant reservations for customers.
  
• Deposit guests’ valuables in hotel safes or safe deposit boxes.
  
• Plan, schedule or supervise the work of other employees.
  
• Greet customers, patrons, or visitors. Report maintenance or equipment problems to appropriate personnel. Distribute materials to employees or customers.
  
• Make travel, accommodations, or entertainment arrangements for others. Verify the accuracy of financial or transactional data. Maintain financial or account records.
  
• Discuss account status or activity with customers or patrons.
  
• Refer customers to appropriate personnel.
  
• Calculate costs of goods or services. Collect deposits, payments, or fees. Execute sales or other financial transactions.
  
• Operate communications equipment or systems.
  
• Discuss goods or services information with customers or patrons.
  
• Provide information to coworkers. Prepare employee work schedules.
  
• Supervise clerical or administrative personnel. Clean facilities or equipment.
  
• Arrange food for serving. Sort mail. Store items.
  
• Create maintenance lists and other “Do Lists” for all employees.
  
• Make sure all cash and other accounts are balanced each day and at the end of the season.
  
• Periodically and randomly check rooms and public areas for cleanliness and maintenance issues.
  
• Change rates on all sites.
  
• Answer all chargebacks and all complaints in a timely manner.
  
• Make sure there is rate parity on all websites owned by the company and all third-party sites.
  
• Protect the property and value of the hotel.
  
• Prepare schedules for all employees.
  
• Order food and supplies for food and beverage activities.
  

Requirements

Job and Immigration Requirements

• Mexican, North American, or Canadian citizenship.
  
• Possess Cedula Professional on hand (not in process). The degree must be in Hotel Management, Hospitality, or a related field.
  
• Possess Titulo Universitario and grades on hand (not in process). The degree must be in Hotel Management, Hospitality, or a related field.
  
• Have a valid Mexican, Canadian, or U.S. passport with at least 1.5-year validity.
  
• No previous immigration issues.
  
• Have a valid driver’s license.
  
• Ability to move to the U.S.
  
• Fluency in English (70%).
  

Benefits

Salary & Benefits

• Salary of $1,128 USD per week (about 4,888 USD per month) working long hours, 7 days per week, 9 am to 11pm, and as business necessitates.
  
• Company housing and utilities are set at $39.50 per day, which is $1,185 for 30 days. Upon completion of the entire work period, the client will reimburse 100% of equivalent housing costs paid by the manager for on-site company housing, provided that the candidate completes the program, has performed his or her duties, and all funds are accounted for. In addition, the hotel lodging general managers of the hotel shall at the discretion of the owner receive a percentage of the gross of the hotel, and then subtract the salary and rent reimbursements received from the client at the end of the summer season.
  
• As an alternative, general managers may choose to live offsite from the hotel where they work in housing that they locate and contract for on their own. If noncompany offsite housing is elected, general managers shall be solely responsible for rent and housing costs, and no rent or housing costs shall be paid or reimbursed by the company. General Managers must choose onsite housing or offsite housing prior to starting work as the onsite housing will be offered to another employee or rented to customers.
  
• General managers who live offsite will be referred to as hourly general managers and shall be paid an hourly wage and shall work enough hours onsite to earn about $1,128 per week including overtime. In addition, outside of these regular work hours, general managers shall be available for work-related phone calls 24 hours a day, 7 days per week. Hourly general managers will be paid at their regular hourly rate for time spent on such calls or if called back to the worksite after hours. General managers shall record time spent on such calls and submit time records to the company on a daily basis by submitting a screenshot of their call to the client´s email on a daily basis with an explanation for each call which will denote the number called/received and the time on the call. It is the general manager’s responsibility to report all work hours including after-hour calls daily so that their hours of work can be accurately recorded, and the employee will be paid for all hours worked. Hourly general managers will not be restricted in their movements when off duty not punched in. At the end of the season, hourly general managers will receive at the discretion of the owner a percentage of the net profits, the product of which will have the wages already paid for the season
  
• We will process your work visa!
  
• One flight to the job location!
  
• Free use of all hotel amenities and 50% off in hotel restaurants.
  

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