Job Description

Louis Dreyfus Company is a leading merchant and processor of agricultural goods. Our activities span the entire value chain from farm to fork, across a broad range of business lines, we leverage our global reach and extensive asset network to serve our customers and consumers around the world. Structured as a matrix organization of six geographical regions and ten platforms, Louis Dreyfus Company is active in over 100 countries and employs approximately 18,000 people globally.

Job Description

The Customer Quality Manager will play an integral role in managing and maintaining customer relationships by providing food/feed safety, quality, and regulatory support from onboarding new customers and throughout the business relationship. This role will also be crucial in partnering with cross-functional partners to ensure food/feed safety and quality expectations are met within the various business systems including SAP, LDC Learn, She Digital, etc.

This role will report to the Regional Director, Quality and Food Safety supporting the regional FFSQ team and regional manufacturing locations.

Primary Responsibilities and Essential Functions

• Ensure customer satisfaction by responding to customer concerns and inquiries promptly working to resolve concerns. 
• Serve as the primary contact for customer food/feed safety and quality concerns or issues. Providing clear and timely communication.
• Food/Feed Safety and Quality Control provide a harmonized approach to customer specification and expectations partnering with the regional quality engineer and site FSQ managers.
• Define and manage the customer onboarding experience with each LDC NAM location including coordination of plant and product qualification activities (initial and maintenance).
• Horizon scan for emerging issues and or trends to proactively identify plans for LDC to address these issues/trends.
• Manage the Customer FFSQ product and plant statement lifecycle.
• Act as the Food/Feed Safety and Quality Advocate with IT Data management in identifying the FFSQ requirements for software solutions and ensuring FFSQ requirements are addressed in the development of or updating of software solutions utilized by industry and operations.
• Act as the Key user for software and systems user acceptance trials as the designated “super user” for the FFSQ function. Proving training to the regional and local FFSQ teams.
• Provide the regional governance for data management and act as the functional records coordinator ensuring hard copy, digitized, and electronic records are maintained per LDC policy and regulatory requirements.
• Partnering with IT on overall quality systems delivery process and infrastructure requirements when selecting new solutions to deliver continuous improvement within he FFSQ data management for enhanced customer experience and regulatory compliance space.

Qualifications

Minimum Required Education and Experience

• Bachelor’s degree – technical discipline
• Demonstrated analytical and risk assessment skills.
• Preventive Controls Qualified Individual – Human Food or Animal Feed
• Food Safety and Quality in manufacturing setting experience minimum 5 years
• Computer proficiency with Microsoft Word, Excel, PowerPoint, SAP, Power BI, Minitab

Preferred Skills

• Root Cause Analysis tools (Fishbone, 5 Whys, FMEA, etc.)
• Project Management

Additional Information

Additional Information

for the job

What We Offer

We provide a dynamic and stimulating international environment, which will stretch and develop your abilities and channel your skills and expertise with outstanding career development opportunities in one of the largest and most solid private companies in the world.

- Comprehensive benefits program including medical, dental and vision care coverage, flexible spending account plans, employee assistance program, life insurance and disability coverage
- 401k with Company Match
- Family Friendly Benefits including childbirth and parental leave, fertility and family building benefits
- Paid Time Off (PTO) and Paid Holidays
- Flexible work available (not applicable to all roles)

Diversity & Inclusion

LDC is driven by a set of shared values and high ethical standards, with diversity and inclusion being part of our DNA. LDC is an equal opportunity employer committed to providing a working environment that embraces and values diversity, equity and inclusion.

LDC encourages diversity, supports local communities and environmental initiatives. We encourage people of all backgrounds to apply.

Equal employment opportunity (EEO)

Louis Dreyfus Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Sustainability

Sustainable value is at the heart of our purpose as a company.

We are passionate about creating fair and sustainable value, both for our business and for other value chain stakeholders: our people, our business partners, the communities we touch and the environment around us

Job Tags

Holiday work, Full time, Local area, Flexible hours,

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