Job Description

Position : Field Service Manager
Location : Los Angeles, CA
Job Type : Direct Hire
Remote : No

About the Role

Our client, a leader in scientific research and development services, is seeking an experienced Field Service Manager to lead a team of skilled Field Service Technicians in the Western Region. This role involves overseeing the daily operations of a 12-member team responsible for troubleshooting, repairing, and calibrating analytical instruments used in R&D labs. This opportunity is ideal for candidates with experience managing field service teams in capital equipment or analytical instrumentation environments (not suitable for computer or copier service teams). This position reports to the Service Manager for the Western Region.

Compensation : Base salary between $91,000 - $103,000/year, plus bonus, full benefits, profit-sharing, and a $10,000 anniversary bonus every five years.

Key Responsibilities

• Team Management : Supervise a team of Field Service Technicians, including interviewing, hiring recommendations, staff development, work scheduling, and performance appraisals.
• Training & Development : Ensure technicians are well-trained, keeping their skills updated with in-house training and continuous development.
• Policy Adherence : Maintain compliance with service department policies, safety and quality standards, and ISO17025 requirements.
• Performance Monitoring : Track performance metrics using systems to calculate MTBF, MTTR, revenue per technician, and profit margins, leveraging SAP and Excel macros.
• Equipment Calibration : Oversee routine calibration of test equipment necessary for ISO/IEC 17025 compliance.
• Product & Service Analysis : Compile operational records such as repair times, maintenance statistics, and test results, reporting any product trends or weaknesses.
• Technical Training : Participate annually in required technical training courses, achieving certification upon completion.

Required Skills & Qualifications

• Experience : Minimum of 3 years in a technical services environment managing a field service team, specifically within analytical instruments or capital equipment sectors.
• Technical Knowledge : Proficiency in using electronic schematics, testing equipment, and repair tools to support service engineers.
• Educational Background : Bachelor’s degree in Electrical, Mechanical, or Chemical Engineering, Physics, or a related field.
• Skills :
  • Advanced engineering science and technology application skills.
  • Strong analytical problem-solving abilities.
  • Excellent verbal and written communication and interpersonal skills.
  • Outstanding customer service skills.

Benefits Package

• Salary : $91,000 - $103,000/year, based on experience.
• Bonuses : Uncapped performance-based bonuses and a $10,000 anniversary bonus every five years.
• Additional Perks : Full benefits, including health, dental, vision, and a profit-sharing 401k contribution.
• Relocation & Interview Expenses : Covered by the employer.

Application Process

Executive Placement Network (EPN) is assisting our client in filling this position. EPN is a leading recruiting agency with a network of over 1,400 recruiters, specializing in executive search and client hiring needs.

Explore additional job opportunities at EPN Open Jobs

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