Job Description

Company Description

We are looking for an Executive Housekeeper to join our team at The Hoxton, Downtown LA. The role is based within the property and reports directly to the General Manager and works closely with the Director of Rooms.

The Hoxton, Downtown LA is nestled in LA's Downtown on buzzing Broadway. Once the LA Railway Authority, then a candy shop, this property has an LA history that'll charm your socks off. You'll find 174 rooms, a rooftop Peruvian-inspired restaurant by Top Chef Stephanie Izard, Cabra (a sibling to Cabra at The Hoxton, Chicago); our all-day lobby restaurant Moonlarks; plus a rooftop pool and loads of outdoor seating to enjoy that LA weather.

More about us….

The Hoxton is a series of open-house hotels, each in a neighborhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighborhood with vibrant, welcoming public spaces.

Job Description

What you’ll do….

• Manage the Housekeeping team to ensure guests are well cared for and all bedrooms, public and back of house areas are cleaned to a high standard
• Ensure that all hotel Standard Operating Procedures are trained and adhered to
• Coach and develop the team, ensuring that they are well motivated and informed
• Set objectives for the team to ensure efficiency and cleanliness of all areas of the hotel
• Carry out regular spot-checks of bedrooms and public areas to ensure that they are well maintained, and cleanliness levels are met
• Ensure a good relationship is maintained between Housekeeping, Maintenance and Front Office
• Pro-actively identify opportunities to improve and enhance processes and procedures
• Be fully aware, and competent in, all health and safety procedures and policies
• Display awareness of departmental costs and ensure that all expenses are kept in line with budget guidelines
• Control and management of the Housekeeping stock, ensuring all orders are monitored
• Play an active role in projects that involve the development and evolution of the Housekeeping team
• Conduct statistical analysis for all areas of the Housekeeping team
• Achieve and maintain the highest possible levels of customer service to both external and internal customers, forging long-term relationships with suppliers and contractors
• Be knowledgeable of the LA Hotel Worker’s Ordinance and any other local regulations that effect the housekeeping employee experience and how the operation needs to be run.

Qualifications

What we’re looking for…

• Individuals. You’re looking for a place where you can be you; no clones in suits here 
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night 
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience 
• You’re not precious. We leave our egos at the door and help get things done 
• You’re up for doing things differently and trying (almost) everything once  
• If we got stuck in an elevator together, we’d have a good time and share a few laughs  
• You want to be part of a team that works hard, supports each other and has fun along the way 
• Must be bilingual in both English and Spanish, showing competency in both written and verbal communication in both languages.  
• Previous experience in a similar role
• Must be able to travel around the hotel for 8 hours/day on average as well as lift, bend, and use cleaning products throughout the shift.
• An eagle-eye for detail, you can spot a slip in standards from a mile away
• A natural people person who people like working with. You make those around feel good at their jobs and comfortable coming to you with questions. You're great at motivating others to keep to your own high standards of service

Additional Information

What’s in it for you…

• Become part of a team that’s very passionate about creating great hospitality experiences.
• Competitive salary.
• 22 days of paid time off and holidays plus a comprehensive insurance benefits package.
• Food on us during your shift.
• Enjoy a free night at The Hoxton when you first start with us.
• Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work. 
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
• Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
• Excellent discounts across The Hoxton and the global Ennismore family.

The Hoxton, Downtown LA is an equal opportunity employer. All applicants will be considered for employmentwithout attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.  True Facts.

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