Desktop Support Technician to join the IVRS IT Help Desk team. This position will provide Tier 1 and Tier 2 support to IVRS staff and leadership, assisting with technical issues, communicating with non-technical users, and escalating issues as needed. The role includes software installation, computer imaging, and other related IT tasks.
Key Responsibilities:
Provide desktop/laptop/thin client support both desk-side and remotely.
Install, patch, and troubleshoot Windows 7/10.
Troubleshoot issues with Microsoft 2019 and Office 365 products.
Configure and troubleshoot Windows networking (TCP/IP).
Escalate issues to next-level support or management as appropriate.
Troubleshoot issues with Microsoft Edge and Google Chrome.
Provide support using remote tools.
Install and troubleshoot a variety of in-house developed and third-party software.
Troubleshoot desktop and network printer issues.
Support Google Workspace products.
Support Apple devices (iPad, iPhone).
Understand and support Microsoft Active Directory (client-side).
Implement hard drive encryption, preferably using Bitlocker and McAfee.
Modify system registry as needed.
Qualifications:
Required Experience:
4 years of experience in PC support (desktop/laptop/thin client).
4 years of experience with Windows 7/10 installation, patching, and troubleshooting.
4 years of experience troubleshooting Microsoft 2019.
4 years of experience with Windows networking (TCP/IP) configuration and troubleshooting.
4 years of experience escalating issues to next-level support/management.
4 years of experience troubleshooting Microsoft Edge and Google Chrome.
4 years of experience providing support with remote tools.
4 years of experience installing and troubleshooting a variety of software.
Experience in support of Microsoft Office 365 products.
Experience in Apple device support (iPad, iPhone).
Thorough understanding of Microsoft Active Directory (client-side).
Experience with hard drive encryption, preferably Bitlocker and McAfee.
Desired Experience:
Ability to troubleshoot desktop and network printer issues.
Experience with Google Workspace products.
Ability to modify the system registry.
Education:
Preferred: 4-year degree or equivalent technical study.
Certifications:
Industry certifications (A+, Network+, MCP, etc.)
Communication:
The candidate must have strong communication skills to effectively liaise with IT staff and non-technical users, ensuring timely execution of tasks.
...large enterprises have trusted Forescout as their foundation to manage cyber risk, ensure compliance, and mitigate threats. From power... ...opportunity for an engaging and employee-focusedRegional Account Manager to join our high-energy, multi-cultural, world-changing...
Our client, a leader in innovative AR/VR technology solutions, is seeking a dedicated Data Quality Analyst to join their dynamic team. As a Data Quality Analyst, you will support the Product Data Operations team, playing a vital role in developing avatar technologies....
...The ability to comfortably lift 20 pounds routinely Must be at least 18 years of age or older Labor ready, ability to package handler and picker packer Prior experience is preferred but not required* Benefits Responsibilities : Keep up with...
...TITLE: MT or MLT / LAB / ASCP Certification Location: Newark, OH / Gratiot, OH Now is your chance to join a Forbes magazine top 100 hospital where career growth and opportunity await you. They are committed to building healthcare teams whose care exceeds the expectations...
...Call (***) ***-**** or apply now Home Daily position with great pay and home time for... ...verifiable tractor trailer experience Valid CDL Class A Current DOT Medical card No DIU/... ...Potential to earn way more...... Driver Referral Bonus Benefits include, medical...