Job Description

Responsibilities:

• Ensure end-to-end support for users, SLT team and their Administrative Assistance for PC or Mac hardware/software, system management, various applications, mobile phone, tablets, printers, audio/video conferencing, conference room support, audit/inventory thru phone and direct contact.
• Interact with and manage team, when applicable, and ensure end to end accountability in all areas related to End User Support of SLT Members
• Demonstrate high level customer satisfaction and maintain industry-leading support levels
• Stay up to date on new technologies and trends; deploy new technology and services
• Provide exceptional problem-solving in support, as well as assisting with firm-wide projects
• Install, configure, and troubleshoot desktops, laptops and mobile devices
• Provide support for leadership supporting various technologies and working in conjunction with internal support and engineering teams
• Prioritize and manage the Executive support issues/requests and provide weekly reporting of support issues to management
• Provide continuous communication with users on progress and completion of requests/issue resolution
• Maintain documentation for all Helpdesk and end user processes and procedures
• Perform new hire installations, replacements, upgrades, printer installs, and other hardware/software related tasks as needed including SLT level image management
• Perform meeting setups and “take downs”
• Act as a resource for projects and engineering teams/tasks
• Follow up on key users' requests and performs a daily walkthrough/virtual if needed, for “high visibility areas/users”

Key Skills:

• Provide exceptional problem-solving in support as well as assisting with firm-wide projects
• Provide continuous communication with users on progress and completion of requests/issue resolution
• Extensive knowledge of operating systems such as Windows, Mac OS
• Experience supporting Office 365 applications.
• Experience with management tools such as Ivanti, Intune and JAMF.

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