Desktop Support Technician - ADS Job at A3 Solutions, Inc., South San Francisco, CA

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  • A3 Solutions, Inc.
  • South San Francisco, CA

Job Description

Responsibilities:

  • Ensure end-to-end support for users, SLT team and their Administrative Assistance for PC or Mac hardware/software, system management, various applications, mobile phone, tablets, printers, audio/video conferencing, conference room support, audit/inventory thru phone and direct contact.
  • Interact with and manage team, when applicable, and ensure end to end accountability in all areas related to End User Support of SLT Members
  • Demonstrate high level customer satisfaction and maintain industry-leading support levels
  • Stay up to date on new technologies and trends; deploy new technology and services
  • Provide exceptional problem-solving in support, as well as assisting with firm-wide projects
  • Install, configure, and troubleshoot desktops, laptops and mobile devices
  • Provide support for leadership supporting various technologies and working in conjunction with internal support and engineering teams
  • Prioritize and manage the Executive support issues/requests and provide weekly reporting of support issues to management
  • Provide continuous communication with users on progress and completion of requests/issue resolution
  • Maintain documentation for all Helpdesk and end user processes and procedures
  • Perform new hire installations, replacements, upgrades, printer installs, and other hardware/software related tasks as needed including SLT level image management
  • Perform meeting setups and “take downs”
  • Act as a resource for projects and engineering teams/tasks
  • Follow up on key users' requests and performs a daily walkthrough/virtual if needed, for “high visibility areas/users”


Key Skills:

  • Provide exceptional problem-solving in support as well as assisting with firm-wide projects
  • Provide continuous communication with users on progress and completion of requests/issue resolution
  • Extensive knowledge of operating systems such as Windows, Mac OS
  • Experience supporting Office 365 applications.
  • Experience with management tools such as Ivanti, Intune and JAMF.

Job Tags

Full time, Work at office,

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