Job Description

MIS Solutions, Inc. is a high-growth, entrepreneurial, information technology (IT) service firm offering unparalleled opportunities to advance your career. Join our team of friendly, high-energy professionals who love what they do! CRN Magazine has recognized MIS Solutions as one of the top 150 fastest growing Managed Service Providers in the United States.

Job Title: Data Center Technician

Reports to: Data Center Manager

Location: Suwanee, GA

Job purpose

We are seeking a Data Center Technician who will be responsible for all racking, stacking, cabling, and labeling, connection and documentation of all equipment in the data center. Additionally, this person will be responsible for working with the other teams to get equipment configured, troubleshooting and replacing damaged equipment.

Duties and responsibilities

• Rack, cable and label equipment in data center
• Maintain inventory of spare parts in data center
• Maintain inventory of data center equipment
• Maintain a clean, organized and presentable working environment within data center
• Conduct daily review and inspection of data center
• Work with other members of the cloud/data center team to troubleshoot and configure data center equipment
• Participate in on-call/afterhours support rotation to include weekends
• Participate in strategy and consulting meetings on technical matters – internal and external – for company and client interests
• Administrative tasks such as ensure proper recording, documentation, and closure of work tickets, including time entries
• Maintain and update internal technical documentation of both company and clients
• Preserve and grow knowledge of support procedures, products and services
• Recommend procedure modifications or improvements
• Utilize excellent customer service skills and exceed customer expectations
• Maintain company provided tools and test equipment and ensures proper calibration and working order
• Follow company processes and adhere to company standards
• Maintain and meet applicable regulatory requirements
• Performs other duties as assigned

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Requirements

• B.S. degree in related field, or equivalent experience
• 1 year experience working in a data center environment
• 1 year experience working with a major HyperVisor such as HyperV, VmWare, etc.

• Certifications Network+ or higher required
• Advanced and broad range of technical troubleshooting and issue resolution skills and experience
• Hardware: pc/server hardware, macs, switches, firewalls, printers, scanners, computer peripherals, mobile devices, servers
• Software: Windows and Server OS, MS Office products, Mac OS
• Knowledge of, and experience with the following technologies:
  • HyperVisor(s)
  • Disaster recovery
  • Networking & switch configuration
  • Microsoft Windows Server

• Ability to communicate technical information, both verbal and written to a wide range of users
• Customer service oriented
• Demonstrated success with multi-tasking and the ability to adapt to an ever-changing environment while maintaining a clear focus on all priorities
• Experience working in a fast paced, friendly, and team orientated environment
• Excellent oral and written communication skills
• Strong organization skills and acute attention to detail
• Enjoys working with people to solve problems and learn new things
• Must have a reliable personal vehicle

Working conditions

The Data Center Technician position usually works regular business hours but may be required to work additional hours to meet requirements. This position generally works in an office setting environment.

Physical requirements

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift 15 pounds at times
  

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