Job Description

Position: Customer Support Specialist

Location: Las Vegas, NV (Required to be onsite)

Type: Full-time with a 3-month probation period

About ChargerGoGo

ChargerGoGo is the leading power solution provider with over 4,500 locations and 400,000 app users, making mobile charging more convenient and accessible. Our mission is to empower people and businesses with innovative, seamless, sustainable mobile charging solutions that connect the world. With a rapidly expanding presence across key sectors such as IoT, consumer applications, advertising, and the gig economy, ChargerGoGo is redefining the mobile power industry.

As we expand rapidly across the country, we’re looking for a Customer Support Specialist who thrives in a fast-paced environment, loves solving real problems for real people, and can support the full ChargerGoGo ecosystem: end users, venue hosts, and distribution partners. Whether it's someone trying to rent a charger at a music festival, a restaurant owner setting up a station, or a distribution partner managing a network, you’ll be their go-to guide.

What You’ll Do

• Respond to inquiries from users, venue hosts, and distribution partners via chat, email, and phone
• Troubleshoot charging station and app-related issues across all customer types
• Guide venue hosts through station setup, advertising content updates, and technical troubleshooting
• Assist distribution partners with onboarding, station network management, and payouts
• Track, escalate, and follow through on technical and operational issues
• Document recurring issues and collaborate with internal teams to improve tools and workflows
• Turn high-pressure situations (like a dead phone at a concert or a station offline alert) into smooth, stress-free experiences
• Contribute to building an automated, AI-powered response system to streamline common inquiries and improve support efficiency

What We’re Looking For

• 1–2 years of customer support or client success experience (tech, SaaS, or startup background a plus)
• A bachelor's degree is required
• Excellent written and verbal communication skills
• Strong multitasking and prioritization abilities—this role supports multiple customer types
• Tech-savvy with strong problem-solving and troubleshooting skills
• Comfortable learning and explaining mobile apps, web dashboards, and smart hardware
• Calm under pressure and able to find clarity in ambiguity
• Highly organized with logical thinking and attention to detail

Bonus Points For

• Experience using platforms like HubSpot
• Familiarity with mobile app support, IoT hardware, or partner operations
• Experience with AI tools for customer support (e.g., Vapi)
• Experience supporting both B2C and B2B customers
• Bilingual or multilingual proficiency

Why Join ChargerGoGo?

• Join a mission-driven team making charging accessible anytime, anywhere
• Be part of a high-growth startup solving everyday, real-world problems
• Work cross-functionally and gain exposure to product, operations, and partner strategy
• See the direct impact of your work on customer experience and company growth

How to Apply

Send your resume and a brief note explaining why you're excited to support ChargerGoGo’s growing community to career@chargergogo.com. We’d love to hear about your past customer support experience—and what motivates you to serve users, venue partners, and distribution partners with excellence.

Requirements

What We’re Looking For

• 1–2 years of customer support or client success experience (tech, SaaS, or startup background a plus)
• A bachelor's degree is required
• Excellent written and verbal communication skills
• Strong multitasking and prioritization abilities—this role supports multiple customer types
• Tech-savvy with strong problem-solving and troubleshooting skills
• Comfortable learning and explaining mobile apps, web dashboards, and smart hardware
• Calm under pressure and able to find clarity in ambiguity
• Highly organized with logical thinking and attention to detail

Bonus Points For

• Experience using platforms like HubSpot
• Familiarity with mobile app support, IoT hardware, or partner operations
• Experience with AI tools for customer support (e.g., Vapi)
• Experience supporting both B2C and B2B customers
• Bilingual or multilingual proficiency

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