Job Description

Work with some of the most recognizable brands in the US - all from the comfort of your home. We are hiring full-time, customer service representatives to help customers redeem their reward points over the phone and answer any questions customer may have on their rewards program. All calls are inbound and there are no sales!

If you’re a compassionate individual that is passionate about helping others, we encourage you to apply with Five Star Call Centers. 

Qualifications

• 1 year of customer service or customer support experience
• 1 year of previous call center or office background experience required
• Technical savvy
• Previous remote work from home experience a plus
• Quick learner and able to work independently
• Type 35 words per minute accurately
• Strong phone and verbal communication skills along with active listening
• Must be able to speak, read, write and understand English and Spanish (for Bilingual assoc only)
• A background check and drug screen applicable with state and federal laws is required

Equipment Provided Option - Equipment will be shipped to you.  

• Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) Company will provide equipment

Responsibilities

• In this role, you’ll take the lead in addressing customer questions and concerns on all products and services through multiple communication channels such as phone, email and/or chat.
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Pay & Benefits

• Starting pay - $15/hr plus shift differential(extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance
• Shifts between 9:00am-6:30pm (EST) ; Work Days - M-F 
• Paid Training - typically 4 days in length from 9:00am-6:00pm Mon-Fri (EST)
• Status - Full Time ; 40 hours, Benefit eligible 1st of month after 60 days

The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties and required of the job.  Click here to read the full description.

NOT YOUR ORDINARY CALL CENTERᵀᴹ

Job Tags

Full time, Remote job, Shift work, Night shift,

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