Job Description
MW Partners is currently seeking a Customer Success Manager to work for our client who is a global leader in multimedia and creativity software products.
Responsibilities and duties:
- Hold workflow reviews and bespoke onboarding sessions as needed with a commanding presence to diagnose and re-align product adoption quickly
- Be comfortable with larger book and help intervene where customer usage is under adopted to course-correct and ensure renewal
- Build and grow product knowledge through enablement and cross-functional communication across the organization
- Work collaboratively with broader sales and success teams to create account plans and execute growth strategy
- Be the go-to resource for our clients as a source of objective industry insight
Requirements:
- Bachelor's degree
- 2 to 3 years of experience
- Highly organized in approach to planning and organizing, prioritization of book or business with an emphasis on customer focus and experience
- Experience with Salesforce or SaaS CRM platforms is a must
- Background in data review in platforms like Tableau or Looker is a plus!
- Excellent listening skills and strong sense of customer empathy and curiosity
- Strong written and verbal communication and comfort in presentation settings
- Experience in video creation or media technology workflows a plus; a passion for online video or video creation a must
- Enthusiasm and drive to work in startup environment
- Strong aptitude to get yourself up the curve on product knowledge and problem solving
For a confidential discussion or to find out more, contact Rucha Swain on 909- 235- 9478 / Snehita on 909-206-2714 or apply now.
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