Job Description

MW Partners is currently seeking a Customer Success Manager to work for our client who is a global leader in multimedia and creativity software products.

Responsibilities and duties:

• Hold workflow reviews and bespoke onboarding sessions as needed with a commanding presence to diagnose and re-align product adoption quickly
• Be comfortable with larger book and help intervene where customer usage is under adopted to course-correct and ensure renewal
• Build and grow product knowledge through enablement and cross-functional communication across the organization
• Work collaboratively with broader sales and success teams to create account plans and execute growth strategy
• Be the go-to resource for our clients as a source of objective industry insight

Requirements:

• Bachelor's degree
• 2 to 3 years of experience
• Highly organized in approach to planning and organizing, prioritization of book or business with an emphasis on customer focus and experience
• Experience with Salesforce or SaaS CRM platforms is a must
• Background in data review in platforms like Tableau or Looker is a plus!
• Excellent listening skills and strong sense of customer empathy and curiosity
• Strong written and verbal communication and comfort in presentation settings
• Experience in video creation or media technology workflows a plus; a passion for online video or video creation a must
• Enthusiasm and drive to work in startup environment
• Strong aptitude to get yourself up the curve on product knowledge and problem solving

For a confidential discussion or to find out more, contact Rucha Swain on 909- 235- 9478 / Snehita on 909-206-2714 or apply now.

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