Customer Success Manager Job at MW Partner, San Jose, CA

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  • MW Partner
  • San Jose, CA

Job Description

MW Partners is currently seeking a Customer Success Manager to work for our client who is a global leader in multimedia and creativity software products.

Responsibilities and duties:

  • Hold workflow reviews and bespoke onboarding sessions as needed with a commanding presence to diagnose and re-align product adoption quickly
  • Be comfortable with larger book and help intervene where customer usage is under adopted to course-correct and ensure renewal
  • Build and grow product knowledge through enablement and cross-functional communication across the organization
  • Work collaboratively with broader sales and success teams to create account plans and execute growth strategy
  • Be the go-to resource for our clients as a source of objective industry insight

Requirements:

  • Bachelor's degree
  • 2 to 3 years of experience
  • Highly organized in approach to planning and organizing, prioritization of book or business with an emphasis on customer focus and experience
  • Experience with Salesforce or SaaS CRM platforms is a must
  • Background in data review in platforms like Tableau or Looker is a plus!
  • Excellent listening skills and strong sense of customer empathy and curiosity
  • Strong written and verbal communication and comfort in presentation settings
  • Experience in video creation or media technology workflows a plus; a passion for online video or video creation a must
  • Enthusiasm and drive to work in startup environment
  • Strong aptitude to get yourself up the curve on product knowledge and problem solving

For a confidential discussion or to find out more, contact Rucha Swain on 909- 235- 9478 / Snehita on 909-206-2714 or apply now.

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