Customer Success Manager Job at MW Partner, San Jose, CA

MjB3eHZ1V1VXSUdXM3BVN3d6dUFxbXV4Qnc9PQ==
  • MW Partner
  • San Jose, CA

Job Description

MW Partners is currently seeking a Customer Success Manager to work for our client who is a global leader in multimedia and creativity software products.

Responsibilities and duties:

  • Hold workflow reviews and bespoke onboarding sessions as needed with a commanding presence to diagnose and re-align product adoption quickly
  • Be comfortable with larger book and help intervene where customer usage is under adopted to course-correct and ensure renewal
  • Build and grow product knowledge through enablement and cross-functional communication across the organization
  • Work collaboratively with broader sales and success teams to create account plans and execute growth strategy
  • Be the go-to resource for our clients as a source of objective industry insight

Requirements:

  • Bachelor's degree
  • 2 to 3 years of experience
  • Highly organized in approach to planning and organizing, prioritization of book or business with an emphasis on customer focus and experience
  • Experience with Salesforce or SaaS CRM platforms is a must
  • Background in data review in platforms like Tableau or Looker is a plus!
  • Excellent listening skills and strong sense of customer empathy and curiosity
  • Strong written and verbal communication and comfort in presentation settings
  • Experience in video creation or media technology workflows a plus; a passion for online video or video creation a must
  • Enthusiasm and drive to work in startup environment
  • Strong aptitude to get yourself up the curve on product knowledge and problem solving

For a confidential discussion or to find out more, contact Rucha Swain on 909- 235- 9478 / Snehita on 909-206-2714 or apply now.

Job Tags

Similar Jobs

Dynamics Solutions, LLC

Salesforce Senior Project Manager Job at Dynamics Solutions, LLC

 ...The Salesforce Senior Project Manager will guide teams in planning and executing transformative technologies that solve real-world...  ...effective processes through change management Mentor and train entry-level team members and support interviewing and onboarding for new... 

Abel's on the Lake

Busser Job at Abel's on the Lake

 ...Your main objective is to bus and sanitize the restaurant tables using the 3 steps method. High (Pick every dish, glass, cup, utensil and trash from the table. Spray with sanitizer and wipe). Middle (Make sure all chairs are clean. Pull chair out to sweep the floor... 

Elwyn

Direct Support Professional Job at Elwyn

 ...For more than 170 years, Elwyn has been leading the way in supporting children, teens, and adults with autism, intellectual and...  ...bigger. Apply today. Responsibilities: Elwyn seeks Direct Support Professionals to work with our team in residential group homes. Primary... 

Jean-Georges

Chef Sommelier Job at Jean-Georges

 ...thorough knowledge of all wine, sake, beer, spirits, specialty cocktails, teas and sodas and all non-alcoholic beverages. Order all bar products- liquor, beer, wine and consumables to par, as required. Assist in preparing for and performing weekly inventory of all... 

California State Auditor's Office

Accounting Specialist Job at California State Auditor's Office

 ...months or may become permanent. What will you do? As the Accounting Administrator I (Specialist), you will function as a highly skilled...  ...made form this bulletin if positions become available. Temporary Salary Reduction: Due to significant budget shortfalls,...