Job Description
A Customer Success Representative is responsible for generating new business to the company by ensuring all accounts are managed with care and efficiency. As a Customer Success Representative, you will work directly with our accounts and customers to fulfil medical supply orders and answer questions related to care. This includes collaborating with referral sources, insurance companies, and internal departments to ensure each step of fulfilment is met with efficiency and accuracy.
Duties and Responsibilities
Process new and recurring orders via fax, phone, email, or in person in accordance with Reliable Respirator's processing procedures and guidelines
Handle incoming communications from customers and referrals in a timely, professional, and friendly manner, including walk-in patients as necessary
Verify insurance online or by phone and documents information in Reliable Respirator's electronic health records system
Obtain all necessary insurance authorizations
Troubleshoot equipment issues with patients; triage issues to manufacturer's care teams or referring doctors as needed
Understand insurance coverage and allowable amounts; verify patient demographic information, insurance authorization, and benefit information-updating as needed
Actively up sell and increase orders through suggestive selling techniques
Ensure completion of worklists assigned
Collect patient payments
Ensure patients understand cost responsibilities
Coordinate appointments between customers and respiratory staff
Participate in company phone campaigns
Comply with all policies and procedures established by the company and the company's regulatory bodies
Basic Qualifications
18 years of age or older
Must be eligible to work in the United States and not require work authorization from us now or in the future
Associate's Degree required
1 year of customer service/admin experience in the medical field
Required Skills
Effective and professional verbal and written communication abilities
Professional computer experience (especially Microsoft Office Suite)
Ability to work independently to investigate and make decisions
Ability to work in collaboration with others
Ability to prioritize and complete work amidst interruptions in a busy work area
Ability to comply with guidelines both internal and industry-imposed
Ability to reconcile multiple shifting logistical factors for each appointment
Strong attention to detail
Great customer service skills especially in high intensity situations
Fluent in English and Spanish proficiency preferred
Competencies:
Attention to Detail
Communication
Computer Skills
Customer Service
Dependability
Problem Solving
Productivity
Self-Motivated
Sense of Urgency
Teamwork
Job Type: Full-time, Contract, Part-time, Per Diem.
Pay: $28.00 - $43.00 per hour
Expected hours: 20-40 per week
Benefits:
401(k)
401(k) matching
Flexible schedule
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
Monday to Friday
Work Location:
Remote (US)
Benefits
We care about your health, your family and your future and strive to have our benefits reflect that. This includes:
Competitive salary
Comprehensive health Insurance including medical, dental, vision, LTD, STD and life insurance
401(k)
Unlimited paid time off
11 paid company holidays
Engaging team events
An Equal Opportunity Employer:
RAMP is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at RAMP are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
Employment Type: Full-Time
Salary: $ 33.00 53.00 Per Hour
Job Tags
Hourly pay, Holiday work, Full time, Contract work, Part time, Remote job, Flexible hours, Shift work, Monday to Friday,