Job Description

We are looking for an energetic, hardworking, and professional person to fill our Customer Service Representative position. This is a fast-paced position and we are looking for someone who is searching for long term employment. We are looking for someone who is able to work independently and in a group setting. We have created a close-knit family with all our employees and are looking for someone who will fit in with us! If you want to be part of our team, please read the job description posted below. When applying for the position, please submit a cover letter stating why you believe this position would be a great fit for you. All positions include a criminal background check and possible drug screening. Summary: The mission of American Leak Detection is to find leaks in a manner that is non-evasive, efficient, and environmentally sound. We will give prompt, professional, and courteous service to all customers, while providing the best leak detection services in the world. Customer Service Representative Job Functions Include: Answering calls from customers who are inquiring about leak detection services. Customers include but are not limited to: homeowners, insurance adjusters, management companies, plumbers/utility contractors, commercial/industrial businesses and government municipalities. Prepare work orders, schedule and dispatch technicians to appropriate locations, relay work orders, messages, and information to or from technicians through phones or email. Invoice completed inspection reports to clients, billing, and collections. Answer calls, take notes, and record information accurately such as customer's name, address, service needs, etc. Strong computer skills, including Word, Excel, and other software programs. QuickBooks knowledge is a plus. Essential Duties, Responsibilities, and Requirements for all positions include the following (Other duties may be assigned):

• Language Skills: Applicant must have the ability to write reports, business correspondence, and procedure manuals with appropriate grammar, punctuation, and spelling: and the ability to effectively present information and respond to questions from managers, other employees, clients, customers, and the general public.
• Customer Service Skills: Your voice tone should be friendly, confident, and reassuring. Honesty in communication is required.
• Attention to detail to ensure accuracy of information relayed is essential.
• Demonstrate interpersonal skills and proficient in business vocabulary to effectively represent the company.
• Manage multiple tasks and handle high stress situations.

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