Job Description

We are seeking a professional, detail-oriented Temporary Customer Service Representative to join our team at our Fairfield manufacturing facility. This on-site position will serve as the primary point of contact for our customers, handling inquiries, processing orders, and ensuring exceptional service delivery.

Primary Responsibilities

• Answer incoming phone calls and respond to customer emails in a timely, professional manner
• Process customer orders accurately and efficiently through our order management system
• Take detailed messages for team members and ensure proper follow-up
• Address and resolve billing inquiries and customer complaints with patience and professionalism
• Update and maintain customer profiles and account information
• Provide product information and assist customers with questions about our manufacturing services
• Coordinate with internal departments to resolve customer issues
• Document all customer interactions thoroughly in our CRM system

Required Qualifications

• Excellent verbal communication skills with a professional phone manner
• Strong written communication skills for crafting clear, concise emails
• Previous customer service experience preferred
• Proficiency with basic office software (Microsoft Office Suite)
• Detail-oriented with strong organizational skills
• Ability to multitask in a fast-paced environment
• Professional demeanor and positive attitude

Work Environment

• On-site position at our Fairfield manufacturing facility
• Full-time, temporary position (duration to be discussed during interview)
• Standard business hours, Monday through Friday
• Fast-paced manufacturing environment

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