Customer Service ( Remote work) Job at Path-Arc, Arlington, VA

MjBRNHZPR1ZXNDZTMlpVOXlUdUpwRyt6Qnc9PQ==
  • Path-Arc
  • Arlington, VA

Job Description

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

  • Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
  • Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
  • Ability to learn and follow all customer service procedures and policies
  • Strive to meet and go above personal and team target goals
  • Record, organize and file customer interactions and account changes
  • Able to up-sell if needed
  • Able to schedule call back and appoints to resolve customer needs

Requirements

  • Previous experience in customer support, client services, sales, or a related field
  • Excellent at communicating over the phone and other communication platforms
  • Basic computer skills and experience
  • Able to multitask
  • Excellent time management and prioritization skills
  • Ability to listen actively, relay information, and answer questions and/or concerns.
  • Customer-focused for positive customer experience and resolution
  • Health Insurance (dental and vision included)
  • Excellent retirement plan
  • Tremendous upward mobility into other positions and management
  • Flexible hours
  • Remote Position(s) available (work from home)

Benefits

  • Health Insurance (dental and vision included)
  • Excellent retirement plan
  • Tremendous upward mobility into other positions and management
  • Flexible hours
  • Remote Position(s) available (work from home)

Job Tags

Full time, Remote job, Work from home, Flexible hours,

Similar Jobs

NBC Sports

Digital Video Producer, Lifestyle - TODAY Digital Job at NBC Sports

 ...Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming...  ...collaboration. We're looking for a talented and creative Digital Video Producer to join our team. This person will report to TODAY's... 

Valiant Harbor International, LLC

Senior Project Engineer Job at Valiant Harbor International, LLC

 ...HNJ) Cyber and Network (C&N) Directorate. This role is ideal for a highly skilled engineer, preferably with United States Air Force or DoD experience, who brings deep technical expertise and can partner directly with the IPT Engineering Lead. While engineering expertise... 

Tiverton Advisors

Data Engineering Analyst Job at Tiverton Advisors

 ...Description POSITION SUMMARY Tiverton is seeking a Data Engineering Analyst (Entry Level / Intern) to support our investment process...  ...ideal for recent graduates or current students seeking internship-to-hire opportunities. The role combines data... 

Blockchain & Climate Institute/ BCI America Inc.

UNPAID VOLUNTEER - Web Developer Job at Blockchain & Climate Institute/ BCI America Inc.

 ...Role Title: Web Developer Location: Remote Position Type: Volunteer (Unpaid) Reports to: IT Lead, with coordination from Head...  ...working independently, managing deadlines, and collaborating across time zones Benefits What Youll Gain~ Ownership of BCI... 

jobgether

Remote Instructional Design Consultant Job at jobgether

 ...This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Instructional Design Analyst - REMOTE. In this role, you will play a crucial part in enhancing the training experience across various applications, ensuring that end-users...