Job Description

Job Description

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality product solutions that resonate with clients.

As a Product Manager within the One-Customer Experience Platform (1-CXP) product team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. In this role you will be a key contact representing the 1-CXP data product team across Consumer and Community Banking colleagues. As a core product leader, you are responsible for helping to develop product platform capabilities that provide customer value. Utilizing your understanding of how to get a product delivered, you guide the successful launch of platform capabilities, gather stakeholder feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. In this role, you will collaborate across the 1-CXP Product “quad” (Product, Technology, Design and Data) to define Objectives and Key Results and deliver a roadmap that achieves those outcomes. 

Job responsibilities

• Develop a product strategy and vision that delivers value to our stakeholders
• Manage discovery and research efforts to uncover customer solutions and integrate into our data platform capabilities
• Own, maintain, and develop a comprehensive product backlog that enables development to support the overall strategic roadmap and value proposition leveraging JIRA and the Align planning tool
• Build the framework and track the product's key success metrics such as cost, features and functionality, risk posture, and reliability
• Own and Facilitate 1-CXP agile ceremonies (refinement, demos, retros, planning) in partnership with quad members
• Manage and prioritize multiple dependencies and infrastructure non-discretionary data work requests
• Provide regular reporting and insights on work efforts and resource utilization
• Leverage technical acumen to assist Architecture and Engineering teams in delivering optimal solutions for 1-CXP stakeholders
• Collaborate with Product Owners and cross-functional teams to plan, prioritize the data product backlog, and define product vision and roadmap
• Support 1-CXP product functions, including billing, payments, TPO, vendor management, licensing, backlog refinement, and Jira/Align hygiene

Required qualifications, capabilities, and skills

• 5+ years’ of experience or equivalent expertise in product management or a relevant domain area.
• Advanced knowledge of the product development life cycle, design, and data analytics.
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Demonstrate product management experience, with expertise in Salesforce and vendor management
• Experience documenting agile initiatives, epics, and stories in JIRA, emphasizing clear and automatable acceptance criteria
• Experience engaging directly with end-users to identify needs, conduct fact-finding, and address issues with keen attention to detail
• Keen attention to details and comfortable communicating complex technical decisions clearly, highlighting their front-line impact to non-technical stakeholders

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Demonstrate productivity, positivity, and a solution-focused approach during organizational changes and challenges
• Analyze qualitative and quantitative data to uncover actionable insights and support decision-making
• Communicate complex ideas clearly and convincingly to senior stakeholders in a dynamic, matrixed environment
• BS or equivalent level of education/experience

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.

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