Job Description

Job Description – CALL CENTER SUPERVISOR

We are a leading essential services company delivering the highest quality service available to our thousands of customers. DEAR Services Heating, Cooling, Electric, Plumbing and Drain is looking for highly professional and organized Call Center Supervisor for our fast-paced business. The primary function of the Call Center Supervisor is to organize, manage and supervise our fast paced customer service department for orders and jobs for our Field Technicians. Call Center Managers utilize customer service training to educate and assist customers in choosing service and products. This position is aware of the importance of Field Technician incentive programs and ensures fair and equitable distribution as well as proper documentation of work.

Requirements

• MUST HAVE PREVIOUS CALL CENTER SUPERVISOR EXPERIENCE OR OR LEAD MANAGEMENT EXPERIENCE.
• Must be able to have flexible availability including weekends and some nights.
• Must have strong communication skills, including a pleasant phone demeanor.
• Must have practical experience in dispatching and the methodology behind efficient practices in dispatching.
• Must be able to work with technicians to ensure the highest level of customer satisfaction and technical correctness of the completed job.
• Must be able to utilize phone, cell phone, text, email and internet at a high level of expertise.
• Must be motivated to work independently and multi-task.

All DEAR Services employees must be willing to follow our core values:

• Safety First For Our Family and Theirs – Think Twice, Act Once
• Delivering WOW Through Service – Exceeding Every Customer’s Expectations
• Demonstrate the Highest Level of Integrity – Doing the Right Thing Even When No One is Watching
• Great Place to Work – All for One and One for All

Benefits

• Medical insurance
• Life & Disability insurance
• Vision / Dental insurance options
• Paid training time
• Paid holidays and vacations (PTO starts after 90 days and grows from there)
• Your birthday off
• Paid wellness days
• Financial wellness program
• Advancement Opportunities

Compensation

• $70K /YR DOE

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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