Job Description

We are seeking an experienced customer call center employee with excellent customer service skills and a winning attitude. This individual will receive inbound phone calls to schedule service appointments, they will also make outbound calls to existing customer to set up routine maintenance. At Village Pointe Toyota, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Village Pointe Toyota is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years. What We Offer * Medical and Dental * 401K Plan * Paid time off and vacation * Growth opportunities * Paid Training * Flexible Work Schedule * Saturday Lunches * Discounts on products and services Responsibilities

• Make outbound phone calls to existing customers in excess of 150 per day
• Answer inbound service and parts phone inquires
• Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
• Assist the managers with various clerical duties as needed
• Be friendly, professional, courteous and efficient when working with all customers and employees
• Familiarize yourself with department structures & internal procedures for assisting customers efficiently

• Experience with Microsoft Office is a plus
• Ability to communicate customers' interests needs and requests to management and sales personnel
• Professional personal appearance
• Must have previous call center experience

• Monday - Saturday 8:00am to 5:30pm with 2 half days (M-F).
• Schedule will vary and may change without warning

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