Business Analyst (CRM) Job at Peraton, Reston, VA

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  • Peraton
  • Reston, VA

Job Description

Program Overview

About The Role

The ideal candidate will provide Outreach and Relationship Management to Support Agile and DevSecOps Environments to include the following:

  • Developing, maintaining, delivering, and executing a comprehensive plan for customer outreach and Customer Relationship Management (CRM).
  • Defining the plans, processes, and methods for managing coordination and communications with the stakeholder community.
  • Supporting both broad and targeted stakeholder coordination and communications of relevant activities, schedules, testing, and service capabilities, to increase awareness customer confidence, and to improve customer satisfaction levels.
  • Developing the plans, processes, tools, and techniques to collect user feedback and customer satisfaction (e.g., surveys, questionnaires); analyze and assess results; identify and recommend opportunities for continuous improvement; and report results and recommendations back to the Sponsor.

*Position is contingent upon Spring 2025 contract award*

Qualifications

  • TS/SCI with Polygraph level clearance is required.
  • BA/BS and 8+ years of experience; Masters and 6+ years; an additional four years of experience may be considered in lieu of degree.
  • Proven experience as a Business Analyst, with a focus on CRM platforms (Salesforce, HubSpot, Microsoft Dynamics, etc.).
  • Strong understanding of CRM processes, customer lifecycle management, and data-driven decision-making.
  • Excellent analytical, problem-solving, and troubleshooting skills.
  • Experience working with cross-functional teams and translating business requirements into technical solutions.
  • Knowledge of CRM system configuration, customization, and integration with other enterprise tools.
  • Familiarity with data reporting and analytics, with experience in tools like Excel, Power BI, or Tableau being a plus.
  • Strong communication skills, with the ability to interact with both technical and non-technical stakeholders.
  • Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment.

SCA / Union / Intern Rate or Range

Details

Target Salary Range: $135,000 - $216,000. This represents the typical salary range for this position based on experience and other factors.

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

Job Tags

Contract work,

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