Job Description

Position Name:

Service Advisor for Automotive Dealership

Position Description:

Lovering Volvo Cars Concord is looking for an experienced Service Advisor to join our team. This is a customer service position in a fast-paced, team-based environment. This person is responsible for communicating with customers regarding their vehicle repair and maintenance needs and to ensure all repairs and maintenance are completed correctly and efficiently.

Pay:

• Total compensation of $45,000 - $65,000 depending on skill and experience

Job Responsibilities:

• Provide an EXCELLENT customer service experience
• Prepare and process repair orders
• Advise customers on the care of their vehicles
• Consult with technicians regarding required repairs
• Handle telephone and web inquiries regarding service work and appointments
• Review repair orders to ensure that the work has been completed and additional work required is noted
• Explain completed work and charges to customers
• Maintain high customer satisfaction standards
• Maintain a professional appearance

Job Requirements:

• Previous experience as a Service Advisor is preferred but not required
• Customer service skills – the desire to go above and beyond for your customers
• Excellent communication skills – candidate needs to be a clear and confident communicator
• Team oriented – our environment encourages teamwork, when each of us succeed, we all succeed
• Reliable – the team around you can depend on you to be on time and to perform your job well
• Positive personality – we like to have fun and we like people who want to have fun with us. The glass is always half-full!
• Desire to grow within our organization
• Self-starter
• Detail-oriented
• Proficient with using computer systems, with experience using CDK a plus
• Strong work ethic 

What We Will Provide For You:

• Family business that supports and invests in its people
• Long-term career and opportunity for growth 
• Paid factory training and in-house training program
• 3 weeks paid time off on Day ONE
• Employee matching 401K program
• Medical, vision and dental benefits, including 50% employer-paid medical insurance
• 401k match
• Higher education tuition assistance
• Employee purchase discounts
• Focus on employee wellness
• Employee appreciation events - Just in the past two years we have had a catered chef's dinner, cookouts, BBQ food truck, Kona ice truck, Make Your Own Sundaes, Lake Winnipesaukee cruise, and many other events!
• We are an equal opportunity employer

About Lovering Auto Group:

We are focused on 2 things:

Taking care of each other.

Taking care of our customers.

You do quality work, and we stand behind it. In this company, we help each other, support each other, work to resolve any issues, have fun, and make a good living. 

If you’re a positive individual looking for personal and professional growth, come be a part of our team. You won’t regret it.

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