Job Description

We're searching for an experienced assistant general manager to help our general manager plan and oversee the hotel's day-to-day operations. When the general manager is unavailable, you will be in charge of supervising personnel, dealing with client problems, and ensuring that our customers enjoy a 5-star experience. Our ideal candidate is enthusiastic about providing exceptional customer service while adhering to hotel policies and quality standards. A bachelor's degree in hospitality management and two years of managerial experience in the hospitality business are strongly preferred. Apply now if this seems like an exciting new opportunity to you! Responsibilities:

• Assist general manager in the day-to-day operation of the hotel in maintaining all standards of guest service
• Verify that all local, state, and federal laws and regulations, as well as any business or brand-specific policies and procedures, are followed
• Supervise and train staff
• Address guest needs and issues
• Work with front desk, housekeeping, and maintenance teams to ensure seamless operations
• Oversee daily tasks, guest services, and resolve issues or concerns
• Ensure guest satisfaction
• Implement and enforce safety and security procedures
• Maintain accurate records of operations, guest information, and financial data
• Handle escalated customer queries and grievances
• Assist in the preparation and inspection of units for sale or show, making sure that each unit is cleaned thoroughly and everything is in working order
• Ensure the cleanliness of common areas daily, including walkways, trash, parking lot, entrance doors and windows, guest laundry/ fitness center
• Assist with folding laundry and distributing evenly between the 1st and 2nd floor stockrooms as needed
• Receive daily assignments and projects from the General Manager and complete in a timely manner
• On call for emergencies or lockouts on GM days off (compensation provided)

Qualifications:

• Showcase exceptional organizational, communication, and problem-solving skills
• Must have a strong focus on putting the guest first with exceptional customer service experience
• A proven record of experience managing a team, preferably in a hospitality role, is required
• 2+ years of experience working in the hospitality field required
• Must be a team player and able to work in a fast-paced environment
• Please be aware that this role requires active engagement across the property, it is most certainly NOT a desk job!

About Company: stayAPT Suites entered the long-term lodging market with an announcement of its new hotel concept in January 2020. The new brand, which will have over 20 hotels open by the end of 2022, with an additional 15+ in development, offers guests an experience not yet seen in its category. The room layout for each 500+ square-foot suite was intentionally designed to feel residential, with a dedicated living room, a full kitchen, and a separate bedroom. With a strong corporate financial backing and an experienced executive team in place, the Matthews, North Carolina-based chain is committed to building a portfolio of 100 corporate-owned hotels, in addition to franchising. Learn more at

Job Tags

Local area,

Similar Jobs