Job Description

Salary 80,000 - 120,000 USD per year

Requirements:

- - We prefer an Associates or Bachelor’s degree with a focus in healthcare, business, or information systems.
- You should be able to present complex data in meaningful methods, such as charts and graphs.
- We expect you to adjust to and implement change effectively.
- Problem-solving and multitasking skills are essential.
- You will need to work effectively as a team member.
- Proficiency in Microsoft applications, including Word, Excel, and PowerPoint, is required.
- Excellent customer service skills are a must.
- You should possess highly effective written and verbal communication skills to establish working relationships that foster optimal teamwork and education.
- Strong organizational skills to manage multiple priorities are crucial.
- We require a minimum of 3+ years of experience, with at least 2+ years within healthcare, business, or information systems.
- You should be capable of solving moderate incidents without direction and developing new functionality for requests with little guidance.
- Collaboration with team members while sharing information and assisting junior-level colleagues is expected.
- Detailed healthcare knowledge and systems expertise are necessary.
- You will make decisions regarding your work primarily on routine cases and work under minimal supervision, using independent judgment that requires analysis of variable factors.
- Collaborating with senior team members to develop approaches and solutions is encouraged.
- Mentoring and training of team members within your functional or application area is a plus.
- Associated certifications in your area of focus are preferred.
- For Epic Analysts: Certification or proficiency in the assigned Epic module is required and must be obtained within 6 months of your employment date. Certifications must remain current by maintaining new version training.

Responsibilities:

- - I will analyze, develop, test, document, educate, implement, support, and maintain or optimize assigned applications, solutions, and business processes to meet operational and technical requirements.
- Collaborating across project borders with other teams, I will think outside the box and propose practical solutions to issues while providing oversight and project management for assigned tasks.
- I will demonstrate a solid/working level of subject matter expertise in providing support to projects, customers, and other teams, proactively working to improve and acquire new expertise in the applications/systems in assigned areas.
- I will maintain thorough knowledge and a strong understanding of operations, proactively identifying opportunities to enhance customer usability, efficiency, and experience.
- Serving as a liaison between business operations and providers, internal information technology, system users, and vendors, I will work within defined project objectives for issue and problem resolution.
- I will follow strict change management processes to ensure proper approval, testing, and validation of system changes, maintaining high standards for the quality of work for myself and others.
- I will manage medium complexity projects/requests, collaborating with team members as needed, and will proactively evaluate all new releases and functionalities of applications.
- Assisting in preparing and conducting formal or informal training sessions for users and coworkers is part of my duties.
- I will troubleshoot and resolve moderate incidents and requests independently, maintaining high quality in my work and providing feedback on team member designs and configurations.
- Regularly reviewing and correcting my skills, habits, work ethic, and behaviors will help me maintain effective working relationships and environments.

Technologies:

- Support
- Web

More:

This is a full-time position. We endeavor to adhere to EEO laws and strive to create an accessible workplace for all users. If you encounter any accessibility issues with our website or need assistance with the application process, please reach out to us for support.

Job Tags

Full time,

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